Reporting To: Closing Date: Hours of Work: Office Location: What we offer: The Opportunity:
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Process various requests received by fax, email, or chat
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Identify and process requests in a timely fashion
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Confirm processed requests to clients and brokers in a timely fashion
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Provide payout penalty quotes to brokers and clients
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Prepare Mortgage Assumption Statements
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Prepare accurate assumption statements
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Follow-up with Solicitor for receipt of completed assumption documents
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Input accurate new account information into the mortgage system
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Assist other departments within Residential Administration when needed
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Distribute requests to the corresponding departments
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Follow-up with client to confirm resolution and customer satisfaction
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Complete special projects as assigned by Management
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Adheres to policies/procedures to ensure AML requirements are met, when applicable
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Completion of Post-secondary education and/or equivalent work experience required
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Mortgage experience an asset
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Competency in MS Office; capacity to learn new technologies/systems
First National
