Temporary Customer Service Representative - Waterpark Place
Join to apply for the Temporary Customer Service Representative - Waterpark Place role at Reimagined Parking.
Description
Location: Lot 537 - 10-20 Bay Street (Waterpark Place)
Start Date: May 4, 2025
End Date: May 21, 2025
Shift: Sunday - Sunday / 3:00pm-11:00pm + Events
Deadline: Tuesday, May 6th, 2025, at 5:00pm
This is an internal position for all SEIU Impark employees.
Who You'll Work For
The Reimagined Parking family of brands---including Impark, Lanier, Republic Parking, AmeriPark, and ParkOne---is a leading provider of tech-powered, people-driven parking solutions. We manage 3,400 high-density parking facilities across 500 North American cities, with 8,000 employees generating 34 million digital transactions annually.
What You'll Do
As a Customer Service Representative, you will process written transaction requests from Monthly Parking, Transient customers, and stakeholders, providing professional customer service to assist with parking requirements.
Key Responsibilities
- Develop decision-making skills in a fast-paced environment while maintaining accuracy and poise.
- Act as a courteous brand ambassador, processing transactions, communicating policies, and enforcing regulations.
- Build customer rapport, address inquiries and complaints, and provide empathetic support.
- Participate in call monitoring and assessments to improve communication and satisfaction.
- Ensure data integrity, gather information, and input data accurately.
- Respond to inbound emails, calls, and faxes, acting as a point of contact for customers.
- Maintain customer account information and update records diligently.
- Utilize resources such as manuals, emails, and support from supervisors and management.
- Complete paperwork, process payments, and handle work orders and reports.
- Assist with monthly guest passes and maintain deliverable calendars.
- Manage the storefront email inbox and process requests.
- Answer inbound calls, assist with sign-ups, and provide web support.
- Perform all other duties as assigned.
Skills, Knowledge, and Expertise
- Must be at least 18 years old.
- G12 or equivalent education.
- 1 year of customer service experience preferred.
- 1 year of data entry experience (40 WPM).
- Knowledge of contact center software and policies.
- Strong communication, professionalism, and reliability.
- Attention to detail, multitasking, and organizational skills.
- Flexibility, initiative, and a positive attitude.
- Ability to handle customer complaints professionally.
- Proficiency in MS Office and computer applications.
Additional Information
This position is subject to background checks in accordance with applicable laws. Reimagined Parking is an equal opportunity employer committed to diversity and inclusion.
