Department Overview: The team is responsible for vetting accounts opened online by non-resident clients, ensuring compliance with all KYC and government regulations. The department is managed by three department managers and supports both phone and back-office operations. All new hires undergo a comprehensive 6-week training program for the assigned processes.
Daily Responsibilities: Handle 80% phone-based and 20% back-office work, with flexibility to switch between both tasks throughout the day. Review and vet client files to ensure completeness and compliance. Communicate with clients to request missing documentation or information.
Required Tools \& Technologies: \~ Daily use of CART, Synergy, Odyssey, and other internal systems to manage case files and client communication. Must-Have Skills \& Qualifications: Strong organizational and communication skills in both English and French. Clear speaking voice and professional demeanor.
Excellent attention to detail and analytical skills for reviewing client documentation. Ability to manage time effectively and work in a structured process environment. Nice-to-Have: \~ Previous experience with AML/KYC regulations and procedures.
Key Soft Skills: Bilingual (French/English) communication Critical thinking and problem-solving Time management Conflict resolution Strong attention to detail
