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5 years of experience in a technical support, cloud operations, or infrastructure management role, experience working in Managed Services or MSP environments.
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Deep expertise with Microsoft Azure services: Virtual Machines, App Services, Azure SQL, Azure Networking (NSGs, VPN, ExpressRoute), Storage Accounts, Azure AD.
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Proficient with scripting languages (e.g., PowerShell, Azure CLI, ARM templates).
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Familiarity with ITIL frameworks and incident, problem, and change management processes.
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Knowledge of Microsoft Defender for Cloud, Azure Monitor, and Azure Policy.
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Familiarity with hybrid cloud technologies (Azure Arc, Azure local).
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A deep understanding of Azure IaaS/PaaS platform.
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Experience with Windows and Linux Server Operating Systems.
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Knowledge or desire to develop skills and knowledge related to IaaS/PaaS platforms.
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The ideal candidate will have experience with a variety of Microsoft technologies, including Windows Server, Hyper-V, and Storage Spaces Direct (S2D).
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Should be ready to take Priority challenges related to Azure Infrastructure
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Monitor, manage and maintain day to day activities of Azure environments, respond and address system alerts, notifications.
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Assist in daily administration and operational activities including monitoring, support, and maintenance of Azure workloads.
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Advise clients and internal teams on Reserved Instances (RIs), Azure Hybrid Benefit (AHB), auto-scaling, and resource rightsizing strategies.
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Define and implement Azure Policies and Tagging standards to support chargeback/showback models and departmental accountability
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Provide support and guidance for enterprise agreement (EA), Microsoft Customer Agreement (MCA), and CSP billing models. Assist with subscription consolidations and migrations.
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Participate in incident response activities and remediation efforts and should be able to deliver mentorship sessions related to Security and Governance in Azure Platform recommendations.
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Should have good in-depth knowledge in Azure platform cost management and have hands on experience in Microsoft CSP and EA Programs
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Should be able to adopt 3rd party platform tools like CloudHealth Tanzu for Logic Monitor for daily operations.
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Experience with security principles in Azure, Creating and Deploying ARM templates, ability to PowerShell scripts when required.
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Certifications (Preferred but not mandatory)
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Mandatory or highly preferred:
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Microsoft Certified: Azure Administrator Associate (AZ-104)
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Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
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Nice to have:
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Microsoft Certified: Azure Security Engineer Associate (AZ-500)
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Microsoft Certified: Azure Network Engineer Associate (AZ-700)
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ITIL Foundation Certification (v4)
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French speaking would be an asset.
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Experience working within a 24x7 technical support environment in a Managed Services domain.
