Job Description Senior Operations Manager, Retail \& Skip Express Lane Location Toronto, ON :
Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We're a leading global online food delivery platform, and our vision is to empower everyday convenience.
Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role The Senior Operations Manager leads daily operations across all Skip Express Lane grocery fulfillment centers, reporting directly to the Head of Skip Express Lane. This role drives operational performance, team leadership, courier and customer experience, and fulfillment excellence. The ideal candidate builds strong teams, solves problems quickly, collaborates across functions, and raises standards to deliver a fast, efficient, customer-first operation.
These are some of the key ingredients to the role:
- Operational Leadership: Oversee national fulfillment center operations for accuracy, efficiency, spoilage control, and customer satisfaction.
- Performance Management: Monitor KPIs and drive improvements to optimize fulfillment center performance.
- Team Development: Lead and coach Central and Regional Operations teams, fostering engagement and accountability.
- Leasing \& Facility Support: Manage landlord relationships, leases, and facility maintenance for operational readiness.
- Courier \& Customer Experience: Optimize order flow to minimize courier wait times and ensure a seamless experience.
- Process Optimization: Standardize procedures and collaborate cross-functionally to improve speed, quality, and efficiency.
- Budget \& Cost Control: Manage labor budgets and operating expenses while maintaining service levels.
What will you bring to the table?
- 5 years of operational leadership experience (fulfillment, logistics, grocery, or retail preferred)
- Experience supporting multi-site operations and landlord/facility relationships
- Strong leadership presence, team development, and communication skills
- Proven ability to drive engagement, accountability, and operational excellence
- Comfortable working in a fast-paced, high-growth environment
- No specific educational requirements - leadership, operational expertise, and results matter most
What It's Like To Work At Skip Skip is the kind of workplace that garnered a "Top Places to Work in Manitoba" and it was no small coincidence. We set out to make this a place our employees are proud to tell their Mothers, Fathers, friends and anyone who will listen that they work here. Skip team members feel pride knowing their input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you --- you meet and surpass new challenges every day.
That's just a small taste of what it's like to work at one of Canada's leading tech companies. If you're hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment, we'd love to hear from you.
SkipTheDishes is proud to be an Equal Opportunity employer. We are committed to fostering a diverse and inclusive environment where all employees feel they truly belong and where everyone is included, seen, heard and respected.
In keeping with our values, all applicants will receive consideration for employment regardless of: gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, (dis)ability, neurodivergence, or any other characteristic protected by law. Should you require any accommodations throughout the hiring process, we encourage you to reach out to your talent acquisition specialist.
Note: All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.
