Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Customer Sales and Service Representative to join our growing team in Waterloo, Ontario Canada! The Customer Sales and Service Representative manage the daily servicing of an assigned book of business by handling quoting, policy processing, coverage analysis, renewals, claims support, and client communication to ensure accurate and timely delivery of insurance solutions. Provide proactive risk management and consultative guidance to clients, while fostering strong relationships with clients, carriers, and internal teams to support retention and business growth. How You Will Contribute Responsible for the day-to-day account management of an assigned book of business, including but not limited to quoting and binding new business, processing policies/endorsements, issuance of certificates of insurance, claims reporting and follow up as needed, MVR, Auto plus and Hits reporting, premium breakdowns, auto ID cards, policy changes, review of policy forms, providing coverage comparisons, loss analysis and responding to coverage questions in a timely manner. Provide proper risk management on client’s profile based on their need and ensure proper insurance coverage and limits are offered Build courteous and successful relationships with clients, vendors, and carriers to improve client retention. Identify gaps in coverage and consult leadership or client advisor of options to advise the client. Assist in the renewal process for all assigned and prospective clients including obtaining updated information, handling renewal applications, renewal marketing, account rounding, reviewing and negotiating the renewal pricing as well as preparing the renewal proposal, and binders if applicable. Assist in the review of internal compliance and client disclosure requirements, policies, endorsements, and certificates to ensure alignment with client expectations and legal requirements. Assist in growing the assigned book of business through account rounding and referrals. Support marketing and sales teams as needed. Promote teamwork, support, knowledge sharing and a positive attitude in the department and office. Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology including professional development and continuing education required for valid licensing. Licenses and Certifications: RIBO Licensed Skills & Experience to Be Successful: 2+ years’ experience in the insurance industry, or a related field. Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel. Able to create, edit, and merge letters, spreadsheets, labels, etc. Proficient knowledge of the use of office equipment (including but not limited to copy machines, printers, faxes etc.) The Power to Be Yourself We are an Equal Opportunity Employer. Brown & Brown is committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers. If you are an existing Brown & Brown teammate, please click here to apply to a job on our internal career site.
