At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
As the Information Solutions Application Specialist, you will be the subject matter expert (SME) on Roche software applications and Digital Portfolio, ensuring timely and accurate software installation and customer support while maintaining strong customer relationships. You will be required to collaborate with regional squads and the Consulting & Transformation team.
The Opportunity:
Maintain strong interpersonal and relationship-building skills
Collaborate effectively with colleagues and stakeholders
Ensure timely and accurate software installation
Provide excellent customer support
Perform regular customer visits and provide ongoing support
Train our French speaking customers on our Digital solutions Portfolio
This role requires frequent travelling across Canada
Ability to travel to the US and EU
Who you are:
A diploma in lab technology or relevant experience
5-7 years of experience in a hospital or laboratory setting is considered an asset
Ability to travel frequently (20%-30%)
Excellent collaborator and systems thinker with problem-solving skills
Strong interpersonal and relationship building skills
In this position, you will be servicing customers across Canada, therefore a proficient level of English is required and French is required
Must have a valid Canadian Driver's License."
Additional Information:
This is a customer-facing IT role
Regular customer visits will be required
Relocation benefits are not available for this posting
En tant que Spécialiste des Applications Solutions d'Information, vous serez l'expert en la matière (SME) des applications logicielles Roche et du Portefeuille Digital, garantissant l'installation rapide et précise des logiciels et le support client tout en maintenant des relations solides avec les clients. Vous devrez collaborer avec les équipes régionales et l'équipe Consulting & Transformation.
L'opportunité :
Maintenir de solides compétences interpersonnelles et de construction de relations
Collaborer efficacement avec les collègues et les parties prenantes
Veiller à l'installation rapide et précise des logiciels
Fournir un excellent support client
Effectuer des visites régulières chez les clients et fournir un support continu
Former nos clients francophones sur notre portefeuille de solutions digitales
Ce rôle nécessite des voyages fréquents à travers le Canada
Capacité à voyager aux États-Unis et en Europe
Qui vous êtes :
Un diplôme en technologie de laboratoire ou expérience pertinente
5-7 ans d'expérience dans un hôpital ou un laboratoire est considéré comme un atout
Capacité à voyager fréquemment (20%-30%)
Excellent collaborateur et penseur systémique avec des compétences en résolution de problèmes
Compétences interpersonnelles et de construction de relations solides
Dans ce poste, vous serez au service des clients à travers le Canada, donc un niveau de compétence en anglais est requis et la maîtrise du français est également nécessaire.
Doit avoir un permis de conduire valide canadien
Informations supplémentaires :
C'est un rôle informatique orienté vers le client
Des visites régulières chez les clients seront nécessaires
Les avantages de relocalisation ne sont pas disponibles pour ce poste.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
