SalaryThe salary range for this position is CAD $38.12 - $54.80 / hour
Job SummaryWe are hiring a Relief Full Time Lead Benefits & Employee Information to join our team.
We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.
Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields. Fraser Health offers opportunities for career growth and advancement and competitive benefits, including but not limited, to:
- Comprehensive, 100% Employer-Paid Benefits: Enjoy peace of mind with full coverage.
- Generous Vacation Time: Eligible employees can earn up to four weeks of vacation to recharge and relax.
- Benefit Portability: Seamlessly transfer your benefits from another HEABC employer.
- Immediate Pension Enrollment: Secure your future with a defined municipal pension plan from day one.
- Maternity Top-Up: Receive an 87% top-up during maternity leave.
- TransLink Pass Subsidy: Save on commuting costs with a 50% subsidy on TransLink passes.
- Additional employee discounts and perks available.
*Eligibility based on employment status.
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Detailed OverviewSupporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Oversees the day to day activities of the Representatives, Benefits & Employee Information by supervising and providing leadership, determining priorities and ensuring workflow efficiency and customer service excellence. Represents Benefits & Employee Information on inter-departmental teams, related to matters including Employee Experience improvements or collective agreement changes initiatives. Develops and implements processes for assigned area and provides guidance and expertise to staff on benefits related topics.
Responsibilities - Supervises designated staff by assigning and scheduling work, training and orienting new employees, establishing action plans in PerformanceLink, monitoring employee performance, providing measurements of team results and completing regular performance appraisals. Assists in the hiring process by conducting interviews in conjunction with other Client Partners/Leads and making recommendations on selections to the Leader.
- Coordinates and leads the day to day process improvement and/or collective agreement changes by providing expertise and advice, identifying impact to Benefits & Employee Information (B&EI) processes and ensures Leader, B&EI is informed. Develops temporary or permanent procedural changes to ensure collective agreement initiatives are completed. Coordinates with the Client Partners, Systems & Reporting to define or clarify information needs.
- Oversees the day to day records management and administrative (reception) processes and procedures ensuring compliance with Fraser Health policies and related legislation. Liaises with corporate services as required in relation to privacy or legal issues and requests.
- Liaises with Payroll and HR Consulting to ensure consistent and appropriate application of collective agreements and/or policies. Identifies issues requiring consistent Fraser Health interpretation and liaises with HR Consulting to provide information on employer or industry practice and recommendations on course of action including short/long term implications; works with Analysts to ensure consistent application of collective agreement/policy provisions.
- Leads the development of processes, strategies and projects that are directed at ensuring Fraser Health employees receive quality customer service and support regarding benefit and retirement plans.
- Develops retirement information sessions through information posted on FHAweb, Infocus and other internal media; ensures employees have retirement option information. Meets with representatives of the Pension Commission, Healthcare Benefit Trust and/or other carriers to develop and provide information sessions on retirement and benefit plan programs. Provides one-on-one retirement services for designated employee groups.
- Contributes to the long term goal setting for the team by developing and implementing mechanisms to report successes and identify areas for review. Creates and implements departmental procedures in cooperation with Associates and the Manager.
- Functions as a primary resource for area of speciality. Escalates issues such as conflicts and obstacles to the Leader. Provides support and research as required to assist with investigative work such as grievance management and costing.
- Evaluates B&EI support activities and looks for customer service efficiencies and systems and processes improvement; ensures consistency of practice among the Representative and the consistent application of their competencies.
- Processes changes to employee file information including new hire documentation, transfers, terminations, leaves of absence, retirements, LTD claims procedures, salary increments, and contract increases.
- Calculates, prepares and distributes benefit entitlement information and reports. Researches and compiles statistics as required and participates in departmental projects as assigned.
- Responds to routine enquiries from Fraser Health staff and external organizations.
QualificationsEducation and Experience
Degree in Human Resource Management or a Diploma and Certified Benefits Professional (CBP) plus seven (7) to nine (9) years' recent, related experience or an equivalent combination of education and experience.
Competencies
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Professional/Technical Capabilities
- Ability to supervise
- Ability to operate related equipment such as computers and relevant software applications
- Physical ability to perform the duties of the position.
About Fraser HealthFraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
Together, we are the heart of health care.
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IMPORTANT: Recruitment scam warning
Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.
