Required immediately, our Regina Branch is seeking a Full-Time Showroom Design Consultant for our Showroom!
FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 16 branches and 5 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.
POSITION SUMMARY:
Our Showroom Design Center Consultant provides a positive customer experience by qualifying, educating and selling countertops.
You would make a good Showroom Design Consultant if you:
Are a people person who loves talking
Take pride in your work and have a drive to go above and beyond
Focus on creating a great customer experience every time
Enjoy being a team player and appreciate collaborating with others
Have exceptional communication
Are open to learn new things
QUALIFICATIONS:
High School Diploma with 1-2 years customer service experience
Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
Valid driver’s license and a clear criminal record check
Strong organizational skills, with attention to detail
Ability to problem solve and handle challenging situations with diplomacy and respect
Effective verbal communication skills
Basic mathematical skills
DUTIES & RESPONSIBILITIES:
Establish and achieve Weekly/Monthly Showroom Sales Targets
Establish and achieve Weekly/Monthly Showroom Closing Rate Targets
Ensure every customer is treated with the “Floform Showroom Experience” as defined by:
Ensure Appropriate Showroom exterior/interior Signage for ease of access/flow through the facility
Ensure the showroom is clean and has a professional appearance
Establish Immediate Greeting/Engagement upon arrival for positive relationship development
Assists customers with design choices and selection of products that fit their needs/budget
Ensure Express Products are on display and appropriately labelled for ease of selling
Implement the Floform Retail Selling System
Support and Develop CSR’s who are involved in the Retail Showroom, cultivating a “team” sales environment
In addition to assisting customers in person, also assist by email or on the telephone, as required
Process orders and accept payment from customers
Input orders/quotes into the computer system and establish installation/delivery dates
Responds to customer inquiries, complaints and coordinate activities with other departments as necessary; escalates complaints to supervisor as required
Track and maintain customer service records through Floform Lead Tracking system
Establishes proactive communication with customers to ensure understanding of product ordered
Handles quality and service issues to develop/maintain customer loyalty
Ensure Quotes/Orders are priced accurately and complete timely retail Quote/Order Follow-ups
Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s) as required
Communicate product/design trends, which should be incorporated in the showroom, to leadership
Provide input and recommend design changes to ensure the local showroom is “Best of Class"
Other duties as assigned
FLOFORM is proud to offer the successful Candidate:
Competitive Wages
Medical and Dental Benefits
Paid sick days
RRSP
FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”
Should this opportunity be of interest to you, submit a resume today at www.floform.com/careers.
We look forward to meeting you!
To learn more about us we encourage all applicants to visit our website at www.floform.com.
We are an Equal Opportunity Employer.
