Job Description As a Long-term Care (LTC) Consultant within the Quality and Risk department, of the Office of the Chief Medical Officer, you will report to the Senior Manager, Risk Management, and lead prevention and responses to resident safety incidents and support risk management and issue management. This full-time position serves as a subject matter expert for resident safety incidents and supportive role in Compliance, Accreditation, and Emergency Preparedness activities. Responsibilities: Provide virtual and in-person guidance and consultation with leaders across the organization. Monitor quality, critical incidents, resident safety incidents (RMM), resident deaths and enterprise risk management activities across the organization. Analyze organizational and resident related risks and safety trends. Support resident safety incident processes and practices in the form of chart audits, interviews with staff, and root cause analyses, analysis of resident-related risk and safety trends, and implementation of action plans. Knowledgeable of Extendicare’s long-term care operations across Canada, including legislative and regulatory requirements. Work in partnership with operational leaders and other head office leads in advancing safety culture across the organization. Foster a culture of continuous quality improvement. Actively support accreditation activities, including mock surveys, education sessions, and working groups. Work in partnership with Extendicare’s IPAC, quality, clinical, occupational health and safety, and other head office functions to address and prevent safety issues and manage risk. Participate in the development and maintenance of policies and programs. Develop and deliver education related to the incident management program and as required. Requirements: Member in good standing with provincial nursing regulatory college. Master’s degree in nursing, quality, education or leadership, an asset. 10-years of experience in health care in a consultant or management role. Understanding of LTC industry legislative requirements and continuous quality improvement (CQI) principles and approaches. Experience in project coordination and change management in relation to advancing interprofessional quality of care. Working knowledge of relevant Health Information Systems (e.g., PointClickCare, provincial information repositories, etc.) Demonstrated proficiency in Microsoft Word, PowerPoint, Excel, Outlook, and Teams. Excellent organizational and interpersonal skills. Experience with data analysis and Business Intelligence (BI) tools to determine performance improvement opportunities. Experience partnering with diverse stakeholders. Excellent consensus-building, negotiation, and conflict resolution skills. Excellent oral and written communication skills. Ability to travel and work in a fast-paced environment Strong attention to detail and superior organizational skills. Ability to manage multiple projects simultaneously. Excellent written and verbal communication skills. Aptitude to grow project management and program management skills. Client service orientation and ability to liaison with internal and external stakeholders. At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect: Continuous mentorship, support for life-long learning and growth opportunities Opportunities for advancement and career growth within the organization A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work. Employee Family Assistance Program. Robust benefits package. Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network 123 owned and operated long-term care homes, as well as our home health care operations serving more than 10,000 patients annually, we provide people with the care they need wherever they call home. Our qualified and highly trained workforce of 22,000 individuals are united by a dedication to quality care and by our vision for a future where everyone in Canada has access to the care and support they need to live their best lives. Time Type: Full time When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences. If you have a passion for caring, turn it into a rewarding career with Extendicare! Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request. Extendicare is a leading provider of care and services for seniors across Canada. We deliver quality care to meet the needs of a growing seniors’ population. We also provide management and consulting support through a range of services, including recruitment and building strong, qualified teams, to a network of independently owned long-term care and retirement homes. Our Mission “Helping People Live Better.” We help our residents and clients live better by promoting quality of life. We create remarkable moments through highly engaged and motivated team members. Stakeholders know this because we continuously measure, improve and publicly share our performance. Our Vision Our vision is to be the best senior care and services company in Canada. Our Values At Extendicare, we value our customers and our team who cares for them. We are committed to treating them with dignity and respect in an atmosphere of compassion. As health care professionals, we take pride in being responsive to the needs of those who rely on us. Customer Satisfaction. We strive to provide care and services to our customers which exceed their expectations. Excellence. We believe aspiring to excellence leads to continuous quality improvement in our provision of care to residents. Respect. We value each employee, encourage equal opportunity for growth and recognize achievement. Integrity. We believe in honesty and fairness in our relationships with others. Accountability. We believe we are accountable for the quality of services we provide to our customers. Communication. We listen to each other and foster open and honest communication. Teamwork. We believe that working as a team creates an environment that allows us to reach our potential. Environment. We believe that environmental issues should be integrated into business decisions that promote environmental protection, preservation, safety and a homelike atmosphere.
