Job Description The Office Manager ensures that all administrative duties and functions are carried out in a confidential, efficient and timely manner in accordance with Extendicare policies and procedures. This role is focused on the execution and involvement in various areas of the business including, Accounts Payable and Receivable, Financials and HR Administration. Key Outcomes: • Invoices are paid on time and records are accurately maintained • Administrative processes are met in compliance with internal and regulatory compliance standards • Residents and Families are satisfied with administrative processes and general communication • Successful monitoring of quality programs and risk management programs • Ensure privacy and confidentiality of resident and employee records and files Key Responsibilities: • Participate in the admission process including signing of the resident contracts and the maintenance of the business files according to the policies set out • Ensure that bi-weekly payroll, payroll variance reports are properly inputted and submitted • Monitor benefit eligibility, and coordinate provision of benefit enrolment packages to employees; ensure accuracy of completed forms and submit to Benefits in timely manner • Coordinate submission of benefit changes and collection of payment arrears as necessary • Maintain resident and employee personnel records and prepare reports as required • Participate in the development of the departmental annual operating budget and ensure compliance • Communicate effectively with residents, family members, internal and external stakeholders • To be responsible for the billing system and the maintenance of the resident trust accounts • Ensure timely completion and submission of approved invoice package for office purchases • Process forms and reports with respect to resident admissions, transfers and discharges • To contact agencies regarding funding from residents as required • To uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Extendicare's Code of Conduct • Follow and adhere to Extendicare's Guiding Principles Role Profile Time Type: Full time When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences. If you have a passion for caring, turn it into a rewarding career with Extendicare! Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request. Extendicare is a leading provider of care and services for seniors across Canada. We deliver quality care to meet the needs of a growing seniors’ population. We also provide management and consulting support through a range of services, including recruitment and building strong, qualified teams, to a network of independently owned long-term care and retirement homes. Our Mission “Helping People Live Better.” We help our residents and clients live better by promoting quality of life. We create remarkable moments through highly engaged and motivated team members. Stakeholders know this because we continuously measure, improve and publicly share our performance. Our Vision Our vision is to be the best senior care and services company in Canada. Our Values At Extendicare, we value our customers and our team who cares for them. We are committed to treating them with dignity and respect in an atmosphere of compassion. As health care professionals, we take pride in being responsive to the needs of those who rely on us. Customer Satisfaction. We strive to provide care and services to our customers which exceed their expectations. Excellence. We believe aspiring to excellence leads to continuous quality improvement in our provision of care to residents. Respect. We value each employee, encourage equal opportunity for growth and recognize achievement. Integrity. We believe in honesty and fairness in our relationships with others. Accountability. We believe we are accountable for the quality of services we provide to our customers. Communication. We listen to each other and foster open and honest communication. Teamwork. We believe that working as a team creates an environment that allows us to reach our potential. Environment. We believe that environmental issues should be integrated into business decisions that promote environmental protection, preservation, safety and a homelike atmosphere.
