POSITION PROFILE
Job Title: Sample Logistics Technician
Reports to (title): Sample Support Supervisor / Customer Service Supervisor
Department: Sample Logistics / Customer Service
Basic Purpose: What is the overall function of the job?
· Sample receipt, preparation of supplies and shipping related duties for all clients in support of the Sample Logistics Team. This position also includes administrative functions
Key Accountability/Responsibilities: What specifically is this job expected to accomplish?
· Greet all clients in a friendly, positive manner
· Receive all external client samples
· Unpack samples and organize them according to analytical requirements
· Ensure client samples are entered into LIMS and approved in a timely manner according to sample holding time, test code, due date, and / or received date
· Ensure all required samples are redirected as required
· Prepare bottle orders requests and coordinate delivery of bottle orders
· Provide support to the Sample Log In team
· Ensure accuracy of results and data entry
· Recognize routine and non-routine problems and escalate to the Supervisor
· Ensure supply inventories are maintained
· Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate
· Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns
· Adhere to Bureau Veritas’ quality systems QA/QC, SOPs and external accreditation requirements.
· Adhere to Bureau Veritas’ safety policies.
· All other responsibilities as assigned
Skills and Knowledge: What skills and knowledge are used to carry out job responsibilities and solve problems?
· High School Diploma
· Experience in a laboratory environment is considered an asset.
· Ability to lift up to 40 lbs
· Excellent attention to detail
· Strong communication skills (both written and verbal).
· Strong computer skills (Microsoft Word, Excel, Outlook etc.)
· Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments
· Energetic and keen with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to changes are required
Work Relationships
· Internal: Laboratory Operations and Customer Service
· External: Clients and Couriers
Working Conditions: physical work environment, physical and mental effort, visual/listening attention and travel
· High level of work production in fast-paced lab environment
· Flexible working hours, overtime and shift work
· Changing priorities and balancing workload to meet tight deadlines
· Some lifting and carrying (up to 40 lbs) and may involve long periods of standing
· Hazardous materials are handled using established safety procedures and appropriate equipment
Acknowledgement
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Employee Name Employee Signature Date
