Company:Driven Brands Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive services, including paint, collision, glass, vehicle repair, oil change, maintenance, and car wash. Driven Brands is the parent company of some of North America’s leading automotive service businesses including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Driven Brands has approximately 4,800 locations across the United States and 13 other countries, and services tens of millions of vehicles annually. JOB DESCRIPTION: Job Summary: Provides customers with accurate and timely automotive repair estimates. The appraiser communicates with customers and team regarding each vehicle and its status. Entry-level position typically requiring some prior knowledge or experience. Job Description: Specific responsibilities include: •Complete pre-inspection checklist and quality sheets after inspection of vehicle for accurate appraisals •Follows standard operating procedures to provide excellent customer service and to maintain and improve closing ratio •Maintain communication with customers regarding the repair process and timing while documenting status •Work is closely supervised •Communicates information that requires little explanation or interpretation Skills/Qualifications/Physical Requirements: •Must have a valid driver’s license •Able to bend or stand at least 80% of the time; must be able to maneuver in and out of a shallow 3' deep pit used to position self safely under cars •Must be able to walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling, and turning •Capable of working any day of the week including Sundays and work in hot/cold weather conditions •Must be able to lift up to fifty (50) pounds •Basic computer skills: ability to use a keyboard and a mouse to correctly collect and enter information into a point of sale system •Exceptional customer service skills •Where applicable: ability to obtain a state-issued inspector’s license is preferred •Attention to detail •Ability to communicate clearly and effectively with customers and team members •Comfortable working in fast-paced environment while managing multiple tasks to accomplish goals •Motivated self-starter who is willing to work independently and with teams #LI-DNI #DBHVOL
