Company DescriptionFor more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way. As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:Connecting guests to the extraordinary place we call homeDiscovering a broad offering of career pathsLearning and thriving among a group of international hospitality professionalsBeing passionate about people and attentive to the world - we are globetrotters!Going beyond the walls of our hotel to support our communityTaking pride in our differencesThen this could be THE perfect opportunity for you, and we cannot wait to welcome you.#WeAreHamiltonPrincessJob DescriptionSummary of Responsibilities: Reporting to the Assistant Director of F&B, responsibilities and essential job functions include, but are not limited to, the following:Consistently offer professional, engaging and proactive guest service while supporting fellow ColleaguesDemonstrate thorough knowledge of Food and Beverage products and menus, daily features, specials and services provided by the department and the hotelDemonstrate menu knowledge by recommending food and beverage selections and pairings to guestsLead and coach café team to ensure exceptional guest service and employee satisfaction resultsManaging all aspects colleague performance ensuring individual and team accountability for timekeeping, appearance and service standardsAssist in the management of daily venue operations to ensure guest dining experience exceeds expectations (including responding to enquires in a timely manner, appropriately implementing guest feedback etc)Consistently conduct daily and monthly team briefings and communication meetingsEnsure that all work areas and stations are kept clean and tidy at all timesFollow cash handling procedures according to standard operating procedures at all timesAssist with completing weekly payroll, scheduling and related dutiesProvide operational support and coverage as required, including espresso bar, food prep area, cold bar, customer service area and food serviceRequisition, receive and assist with inventory of supplies and submit maintenance requests as requiredEffectively operate all outlet equipment and protect all hotel assetsFollow all health and safety regulations and maintain a safe work environmentActively participate in all department meetings, training sessions and Hotel committees as required Develop and maintain close working relationships with all supporting departmentsFollow and ensure compliance with all corporate and hotel policies and proceduresPerform any other duties, tasks, and assignments within your department as required.QualificationsQualifications: A Hospitality degree or 2 years Food & Beverage experience in an upscale high volume establishment is requiredSimilar experience in a luxury hotel environment is strongly preferredAt least 1 year previous supervisory experience is requiredMust be fluent in English and be well groomed with a professional appearanceMust possess excellent interpersonal, communication and presentation skillsMust possess strong organizational skills and work well under pressureProven track record of reliability, good timekeeping skills, integrity and honesty are requiredKnowledge of Micros POS System is required; knowledge of MSWord and Excel is a distinct advantageThe ability to work split shifts, evenings, weekends and public holidays is requiredAdditional InformationPhysical Aspects of Position (include but are not limited to): Sitting: 0-1 Hr/Day; Walking: 6-8 Hr/Day; Standing: 6-8 Hr/DayBending/Reaching: 4-6 Hr/Day; Pushing/Pulling: 4-6 Hr/DayPhysical effort: Does not lift weights over 50lbs; Visual Effort: MediumEnvironmental Stress: Busy Atmosphere
