Company: Capital Chevrolet Buick GMC Inc Are you ready to take the wheel where your leadership truly matters? The Assistant Service Manager is responsible for the efficient, customer-focused operation of the dealerships service department. They ensure maximum production, control costs, build a loyal clientele, maintain good employee relationships, and maintain service records. The Assistant Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction. ESSENTIAL DUTIES: ? Oversee the efficient operations of the Service Department, ensuring safety, security, and efficiency of its operations and staff, including cleanliness and repair needs ? Oversee and manage the dispatching of all shop work with a focus on overall shop productivity, customer satisfaction, and technician training without bias or prejudice ? Submit annual forecast and monthly profitability reports ? Provide leadership and management to all Service staff, including staffing, training, and performance oversight ? Interview, hire, and mentor service support staff ? Establish compensation programs that support employee motivation and reduce turnover ? Ensure service operations align with established customer service standards ? Handle elevated customer issues or complaints until resolution ? As a member of the dealership team, consistently assist in developing and influencing positive change necessary to grow the dealership ? Strive daily to ensure the dealership’s Service Satisfaction Scores are at or above regional averages ? Communicate effectively with all customers in a manner that reflects positively on oneself, the dealership, and the product ? Demonstrate the ability to guide and hold team members accountable while fostering a positive and safety-conscious work environment ? Perform miscellaneous duties as assigned QUALIFICATIONS: ? Minimum of 2 years of experience in automotive service management ? Proven success in leading and managing a high-performing service team ? Strong leadership and team-building abilities ? Ability to motivate a team and hold them accountable to achieve outstanding results ? Dedication to delivering exceptional customer service and satisfaction ? Ability to address customer concerns effectively ? Proficient in analyzing service data and performance metrics ? Ability to make data-driven decisions and implement effective strategies ? Excellent communication and interpersonal skills ? Ability to effectively communicate service strategies and expectations Apply today and bring your passion for service leadership to a team that shares your vision. At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization. Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location. Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process. There is one clear answer on how we’ve become a leading provider in the automotive industry. It is the people at Capital Automotive Group who make us who we are. They come from a variety of professional backgrounds, at all career levels from the most junior to the most senior. If you share our commitment to doing what’s best for our customers, enjoy working in teams and hold yourself to the highest ethical standards, you will fit right in.
