Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.WHO WE AREWe love books and all things beautifulWe are Canada’s Cultural Department StoreBooks are our heart and our soul and Great Books are JUST the Beginning…We play by the following rules:We exist to add joy to our customers’ lives each and every time they interact with us and our productsOur job is to create joyful moments for our customersWe treat each other the way we’d treat a valued friendWe inspire each other to do our best workWe seek to ignite creativity and innovation every dayWe give back to the communities in which we operate Job DescriptionMISSIONThe Manager, Loss Prevention Analytics & Insights is accountable for the review and delivery of data analysis and reporting related to inventory shrink and security. They are responsible for leading a team of analysts to identify trends, risks and areas of opportunity to reduce theft, fraud and operational inefficiencies. They will be a partner to a broad array of stakeholders across the organization to provide actionable insights and critical information to inform day-to-day activities that support the company’s Loss Prevention mission. KEY PERFORMANCE METRICSAccurate reporting and forecasting of inventory shrinkMeeting or exceeding shrink performance budgetsAccurate and timely reporting of department expensesAdherence to Loss Prevention department budgetsStakeholder reporting accessibility and satisfactionEmployee Engagement KEY ACCOUNTABILITIESFunctionalResponsible for coordinating inventory count process in collaboration with Retail teamsManages data systems, conducts risk assessments, prepares reports, and drives initiatives to improve overall shrinkage performanceLeads analysis and insights reporting on loss prevention data to identify key trends and risk areas on both a recurring and ad-hoc basis to drive data driven decision-making throughout the organizationLead data analysis and visualization efforts by preparing and presenting reports for senior leaders on performance metrics as requiredCollaborate with cross-functional partners to support the development and implementation of loss prevention initiativesConduct root-cause analysis and recommendations for shrink and security incidentsManages the budget process for loss prevention expenses throughout the companyPartners with Finance to ensure accuracy in financial reportingLead and implement process improvements to enhance reporting efficiency and effectiveness in partnership with IT and cross functional partnersWorks with external vendors to ensure Retail and Operational Teams have access to LP systems, product protection and other support requirements Liaises with external and internal auditors as requiredStays current in functional expertise within the industryUnderstands the impact to Indigo of changing external environmental factors (competitive, regulatory, technical) PeopleProvide direct leadership to Loss Prevention Analytics & Insights team building a customer focused team culture and creating a collaborative environment between teams.Build strong teams by attracting and developing the best talentBring out the best in others, empower and constructively stretch talentGive authentic feedback on performance and potentialEnsure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goalsCollaborate with others to drive flexible and iterative solutions, quickly and easilyShare technical knowledge with others and actively seek to learn from those more knowledgeable than yourselfHelp others see the impacts of their efforts and proactively engage stakeholders for inputEncourage others to freely share their point of view and be open to feedbackAccountable for engagement, productivity, turnover and bench strength of the team CulturalModel Indigo’s Guiding Principals and convey a positive image in everything you doCelebrate diversity of thought and have an open mindsetTake an active role in fostering a culture of continual learning, taking risks without the fear of making mistakesEmbrace, champion and influence change through your team and/or the organization SCOPEReports to: Director, Loss PreventionManager once Removed (MOR): SVP, Commercial Finance & Procurement KEY RELATIONSHIPSInternal:Home Office DepartmentsFinanceRetail StoresDC OperationsInternal Auditors External: Vendors and External AuditorsQualificationsEducation / CertificationsUndergraduate degree Competencies / Skills / Attributes3+ years in a managerial/supervisory role3+ years’ experience managing an analytics functionExperience working in the Retail Industry is an assetWorking knowledge of Retail Loss Prevention is an assetPractical experience working with SAP ERP, BW and EWMAdvanced knowledge of Microsoft Excel and AccessSuperior written and verbal communication skillsDemonstrated expertise in drawing actionable insights from dataAdditional InformationAt Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process. WELCOME HOME
