Company DescriptionFor more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, luxurious spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, and pleasant, while keen on turning moments into memories for our guests – the Fairmont way. As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:Connecting guests to the extraordinary place we call home.Discovering a broad offering of career pathsLearning and thriving among a group of international hospitality professionalsBeing passionate about people and attentive to the world - we are globetrotters!Going beyond the walls of our hotel to support our community.Taking pride in our differencesThen this could be THE perfect opportunity for you, and we cannot wait to welcome you.#WeAreHamiltonPrincessJob DescriptionSummary of Responsibilities: Reporting to the Outlet Maitre’ D/Manager & Director of Food & Beverage, responsibilities and essential job functions include, but are not limited to, the following: Consistently offer professional, engaging and proactive guest service while supporting fellow ColleaguesDemonstrate Fairmont core values in all interactionsGreet guests in a welcoming manner, escort them to their assigned table and provide menus to each guestAssist guests regarding food and beverage menu items in an informative and helpful mannerMaintain and stock menus before each shiftEnsure work area is maintained in a neat and visually pleasing mannerDevelop knowledge of all menu items, ingredients and preparation methodsDevelop an understanding of F&B Server’s tasks in the outletDevelop an understanding of shift end reports and the POS systemFollow all safety and sanitation policies when handling food and beverageFollow and ensure compliance with all corporate, hotel and departmental policies and proceduresParticipate in hotel committeesStrict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)Perform any other duties, tasks, and assignments within your department as required.QualificationsPrevious service experience is strongly preferredPrevious Point of Sale System experience is an assetAbility to focus attention on guest needs, remaining calm and courteous at all timesExcellent interpersonal, communication and organizational skills are requiredProven ability to work efficiently in a demanding and fast paced environmentStrong work ethic, highly responsible, reliable and the ability to work shifts, extended hours including evenings, weekends and public holidays is requiredAdditional InformationPhysical Aspects of Position (include but are not limited to): Sitting: 0-1 Hr/Day; Walking: 6-8 Hr/Day; Standing: 6-8 Hr/DayBending/Reaching: 4-6 Hr/DayVisual Effort: MediumEnvironmental Stress: Busy Atmosphere
