Internal Service Advisor
Crown Honda - 2610 McPhillips Street
Job Type: Full-Time
We are a Winnipeg-based family-owned organization that believes in building relationships, integrity, and teamwork. We take pride in being one of Canada’s Best Managed Companies and one of Aon Hewitt’s Best Employers Platinum level while providing exceptional service to clients.
We have a great opportunity for an Internal Service Advisor to join our Crown Honda team located at 2610 McPhillips Street, in a company and industry with great growth opportunities where we have a large customer base and is expanding rapidly. We are one of the fastest growing dealerships in Manitoba with a recently expanded shop to keep up with our growing customer base.
The Internal Service Advisor under the direction of the Service Manager, is the primary liaison between the sales and service departments to ensure that internal repair and reconditioning needs for dealership inventory are completed efficiently and accurately.
After the initial 90 days of comprehensive training, success will mean having the ability and skills to work with multiple computer programs and assess and advise customers on repair and maintenance work while being the first point of contact for our service shops as well as internal departments.
We offer a competitive performance-based salary and encouraging team environment, as well as a competitive benefits package. We offer graduated training, mentorship, and online brand training to assist our employees in achieving their career goals.
Additional Crown Auto Group Employee Benefits:
Comprehensive Benefits Package including extended health, dental, vision and massage therapy reimbursement
Discounted fitness membership
Associate Referral Bonus Program
Career advancement- most of the promotions are from within the company
Access to Perkopolis. (Canadas leading corporate concierge discount service)
Responsibilities:
Receive and prioritize internal service requests from the sales and used car departments
Create accurate repair orders (ROs) for internal vehicles and monitor progress
Coordinate with technicians and parts department to ensure timely completion of reconditioning and repair work
Review vehicle inspection reports and determine recommended services
Monitor the status of all internal repairs and keep relevant departments informed of progress and delays
Manage internal billing and cost control for repair work on used or trade-in vehicles.
Communicate effectively with sales and management teams regarding vehicle readiness
Ensure compliance with dealership policies and safety standards
Requirements:
1-3 years of automotive experience (preferred)
Valid Driver’s License and ability to drive manual transmissions
Knowledge of automotive systems and repair procedures
Experience with dealership management systems such as CDK, Reynolds & Reynolds, or similar.
Excellent written and verbal communication skills
Effective time management skills
Great customer service and listening skills
Detailed oriented
Demonstrates CROWN Auto Group’s CARMA Values: Collaborate, Accountable, Relationship-focused, Motivated, Attitude
Other languages spoken are considered an asset
CROWN AUTO GROUP is an equal opportunity employer! We are looking for people from various ethnicities, backgrounds and experiences to join our workplace. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to requests for accommodations.
