Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.
General Description:
In this role, you will take on the responsibility of ensuring the timely and accurate processing of orders for Blackline Safety. This entails managing each order from inception to completion, confirming that all details are correct and that deadlines are met. Your attention to detail and organizational skills will play a significant role in maintaining our commitment to exceptional service and reliability for our clients.
Responsibilities:
Process product sales orders accurately according to standards
Liaise with the Regional Sales Managers, the Client Success team, the Production & Shipping teams as well as our Distributors & Customers
Resolve concerns for our internal and external customers
Provide information to our customers via e-mails and phone-calls in a proactive, prompt, and professional manner
Be an example of professionalism and high standards
Support the Client Success team in the renewal of service plans for our existing customers
Meet customer care goals and service levels for an exceptional customer experience
Skills & Qualifications:
Possess strong business acumen
Understand Credit Card payment processing through an automated system
Experience with a CRM system
Demonstrate advanced verbal and written business communication skills that are clear, concise, courteous, and professional
Experience in Customer Service
Experience supporting a dynamic team of sales professionals
Technical capacity, able to understand our products to effectively assist in the accurate and timely processing of product orders
Sound mathematical skills to validate orders and assist our partners with their order inquires
Computer literate including Microsoft Word, Excel, Power Point, Google Drive, SharePoint MS Teams, Outlook, Remote working communication tools
Organized, detail-oriented and can multi-task in a fast-paced environment
Team player who offers solutions and ideas to continually improve the business
Proactive in your approach to customer issues
Outgoing, courteous, ambitious, and present a professional demeanor
Passion for customer care and understand new technologies
Go-getter with a positive attitude, wanting to make a difference within your team
Firm in your delivery of company policies while being empathetic to customers’ demands
About Blackline Safety
Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.com
Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.
Disclaimer:
Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious
