We are seeking a highly organized and customer-focused Technical Sales Support individual to join our dynamic integration team at our Calgary branch. This individual will play a crucial role in ensuring smooth communication and coordination between sales teams, clients, and technical staff in audiovisual projects.
The ideal candidate will assist the sales team in managing quotes, schedules, and documentation to support the sales cycle and help deliver successful AV solutions. Organizational skills and attention to detail are vital for maintaining client satisfaction and driving operational efficiency. This position requires a unique blend of technical proficiency, customer service and organizational skills.
Duties and Responsibilities:
Work with account managers to create detailed scopes of work for projects
Standardize scopes of work documents to ensure consistency
Act as a liaison between the sales team and design team
Verify job packs for accuracy and completeness
Gather, organize, and store closeout documentation
Manage organization of digital storage of job pack and closeout document folders
Assist in quoting replacement parts and repair services (prepare quotes for forwarding to Account Managers)
Ensure redlined drawings are properly collected and archived
Prepare pre-installation documentation for Serial number, MAC addresses and IP addresses
Facilitate warranty handoff based on closeout documentation
Assist clients with warranty onboarding process
Coordinate and prepare cut-sheet submittals, and assistance with RFIs
Creating basic pre-sales pictorial drawings
Co-ordinate warranty renewals
Preferred Skills and Abilities:
Minimum of 1 year of experience in either technical or administrative support role
Experience in Audio Visual or related technology sectors is preferred
Proficiency in document management and standardization
Strong interpersonal, communication, and collaboration skills
Experience with quoting and basic technical drawings an asset
Experience with pictorial drawing software would be an asset
Knowledge of warranty processes and project closeout procedures
Excellent organizational and administrative skills
Company Benefits:
Join our team and work for a well established family owned business!
We offer a competitive compensation package.
Comprehensive 100% employer-paid benefits, including coverage for Dental, Vision, Health (including paramedical services such as massages, chiropractic, acupuncture, etc.), Critical Illness Insurance, Long-Term Disability, Life Insurance, and Accidental Death and Dismemberment.
Paid holidays, flex days, with additional paid time off during Christmas.
Fun days to keep all our employees connected whether they are in office or onsite.
Company-provided work laptop and cellphone to support your work activities.
Employee Assistance Program dedicated to supporting personal health and well-being.
Lots of training and development opportunities.
Equal opportunity employer with a focus on creating a diverse, equal, inclusive, and belonging (DEIB) work environment.
Matrix has been in the audio-visual industry since 1994 and has 120 employees located in 12 cities across Canada including Victoria, Burnaby, Kelowna, Edmonton, Regina, Saskatoon, Winnipeg, Windsor, Markham and Ottawa with our headquarters in Calgary. Some of those employees have been a part of Matrix since the beginning, and many have joined along the way as we continue to grow and expand. Apply now to join our amazing team!
