Customer Service Team Leader, French and English Speaking Who We Are Essity is a global leader in health and hygiene with our corporate headquarters in Stockholm, Sweden, and North American headquarters in Philadelphia, PA. We are a multi-billion-dollar company that is committed to breaking barriers to well-being. Essity does this through innovative brands in the areas of Professional Hygiene, Consumer Goods, and Health & Medical Solutions. Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being. At Essity you will find a caring and compassionate culture where we remain grounded in our beliefs & behaviors. At Essity: This Is What We Do About the Role Essity Health and Medical is looking for an experienced Customer Service Team Lead. The person we are looking for have the ability to see the overall picture as well as handling the details. You also have the ability to work and communicate to a lot of different functions within the organization. In daily business you need to take decisions, do priority setting and the job requires also that you handle many different tasks at the same time. The position is based in Oakville. While this role does not have direct reports you will also have a big part in the operational work in the department when it comes to daily tasks. We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk. What You Will Do To supervise and oversee the Customer Service department in line with sales strategy. Ensure efficient resource management and that the department always delivers a high standard of performance, enabling customer satisfaction and achievements of targets. Working in collaboration with the Commercial Development Manager, to motivate the customer service team; support and provide regular feedback, coaching and development to team members according to performance management. To oversee the operations of the department, ensuring targets are met and exceeded against all Key Performance Indicators and that the team delivers a high level of customer service. Ensure that all processes and procedures are constantly kept developed and up to date. Ensure all data is maintained and accurate on the systems utilized by the department and that the systems are used correctly and efficiently. Order entry of both custom and medical orders in P14 and P19 systems Running activity reports and review with Commercial Development Manager Who You Are Minimum 2-3 years supervisory experience from Customer Service function. Strong conflict resolution skills SAP advanced competence required Languages: Fluent in English and French– written and verbal. Required Other key competencies needed Customer focus and strong business acumen with strategic and analytical thinking skills Strong communication skills. You need to be self-motivated, take the initiative and proactively analyzing ways of working for efficiency What We Can Offer You At Essity, we believe in a Collaborative and Caring Culture | Empowerment & Engaged People | Work with Impact and A Powerful Purpose | Individual Learning & Career Growth | Health & Safety Priority | Sustainable Value Together| Innovation| Sustainable Working Life | Total Reward Together, we are improving lives, every day. Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being. Application End Date: 27 May 2025 Job Requisition ID: Essity253721 Essity is a leading global hygiene and health company. Our expertise began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day. Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. We innovate for good to break barriers and contribute to shaping a healthier future. At Essity, we have a people-first approach where every career is as unique as the individual. We empower employees to excel together and reach their full potential through a winning culture driven by a powerful purpose. Our performance-orientated environment motivates employees to think differently and embrace challenges so we can continue improving lives, every day through better hygiene and health. We provide a sustainable work-life based on flexibility for both employees and employers. We are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, enables customers and consumers to lead fuller lives at all stages of life. Our leading global brands include TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa are sold in 150 countries. I In 2024, Essity had net sales of approximately SEK 146bn (EUR 13bn) and employed 36,000 people. We are headquartered in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity!
