Library Technician
Posting Id
3006
Department
Library
Location
RHPL - Richmond Green
Schedule
Monday to Saturday
Employee Group
CUPE
Rate of Pay
$33.84 - $40.22 Hourly
Job Type
Permanent Part Time
Replacement/New Position
Replacement
Posting Type
Internal and External
Posting Date
05/12/2025
Application Deadline
05/23/2025
Position Summary
Customer Experience Library Technician
Responsible to support the daily branch operation and provides information and customer services
Library Technicians will be assigned according to the operational needs of the organization.
Key Duties and Responsibilities
Common responsibilities of the Library Technician role:
Actively works in alignment with the Mission, Vision, and Values of the Library
Contributes to the completion of special projects
Responsible to adhere to established policies and procedures (occupational health and safety, employment, communications, etc.)
May provide information services support as necessary
Performs other duties as necessary
Customer Experience Library Technician duties:
Provides information service including reference, readers’ advisory and technology assistance
Creates engaging displays to promote library resources and services
Provides specific customer experience functions, including but not limited to:
Assisting Assistant Manager in handling customer inquiries and complaints through various channels including in person, phone, online chat and email. Interpreting library policies where appropriate. Escalates complaints to the Assistant Manager as needed.
Handling customer account related inquiries including processing fees and payments
Assisting with daily cash reconciliation duties
Monitoring and processing Meeting Room rental enquiries for management approval
Assisting and instructing customers in the use of library applications and equipment (self-serve machines, computers, photocopiers, Makerspace equipment etc.)
Assisting Assistant Manager to perform troubleshooting of equipment. Ensures equipment is well functioning and has the necessary supplies, notifying management of the need to repair and to order additional supplies.
Assists Assistant Managers or Managers with the daily branch operation as required. Typical duties may include but not limited to:
Opening and closing the library building
Accessing the safe
Monitoring appropriate staffing coverage for service
Reporting building related issues or health and safety incidents
Responding to emergency situations as necessary
Supports the Customer Experience Team in delivering exceptional service to library customers
Operates under the supervision of an assistant manager, who may oversee their work either on-site or from other locations
Provides job shadowing to colleagues as needed
Follows established procedures and guidelines for Health and Safety, and Customer Experience functions
Education and Experience
Library Technician Diploma required
Early Childhood Education, Adult Education, or other related courses considered an asset
A minimum of two years of recent relevant experience
Required Skills/Knowledge
Ability to work effectively and collaboratively in a team environment
Commitment to excellent customer service
Demonstrated effective written and oral communications skills
Good interpersonal skills
Exhibited strong problem-solving skills
Demonstrated ability to perform detail oriented tasks, follow direction and procedures
Demonstrated knowledge and ability to complete cataloguing activities
Ability to work flexible hours
Richmond Hill Public Library Values
Accessibility
Accountability
Diversity
Innovation
Intellectual Freedom
Literacy and Lifelong Learning
Respect
About Richmond Hill Public Library
Richmond Hill Public Library is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.
This position may be relocated to another location in the future to meet service needs for the community. All applicants should understand that the ability to work at any library location is a requirement of this position.
The Library will require a current Vulnerable Sector Screening from the successful applicant as a condition of employment.
Attention Internal Candidates: All current City of Richmond Hill employees are required to apply via the ‘View Jobs for Current Employees’ link on the City’s Careers Page.
