London Regional Veterinary Emergency and Referral Hospital is currently welcoming a part-time Client Service Representative to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role you will help our clients and their pets feel welcomed and appreciated! Create a warm and welcoming environment for our patient and pet parents Ability to answer a multiline phone system and track and book appointments effectively Placing outbound calls to pet parents for follow-up Respond and manage email correspondence; clients, referring veterinarians & internal office messages Invoicing/billing; obtaining pet owner confirmation and processing payments Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment General housekeeping duties; cleanliness of reception area, pet holding areas and common areas Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments Previous customer service or front desk experience in hospitality is an asset! Experience working in an admin role or working with animals an asset Ability to handle multiple tasks in a fast paced environment Available to work days, evenings & weekends, hours will vary What VCA Canada Offers Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you! A caring culture of Wellness and Appreciation! RRSP Employer 5 % Match Program – saving for your future just got easier! Competitive wages Annual uniform allowance Exceptional career development: there is room to grow here! Employee Assistance Program Referral Bonus Rewards Opportunities to give back in your community through VCA initiatives Generous personal pet care discounts And extra perks like shopping discounts and cool wellness apps! Click “Apply Now” VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.
