Bilingual Client Care Representative (100% Remote anywhere in Canada)
One of TEKsystems clients, a top healthcare provider, is looking to add top talent to their client care team. TEKsystems is actively interviewing for this role and encourage those ready to make their next career move to apply. We are looking to hire for enthusiastic customer service professionals with experience in healthcare (handling emergency calls, mental health assistance, or dealing with heightened customers) that have great problem solving skills, and a customer centric mindset.
This role serves as the first point of contact for Members that have access to Employee Assistance Programs (EAP) through their employer. An employee assistance program is an employee benefit program that assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being.
Duties:
- Inbound calls supporting the Employee Assistance Programs (EAP) on the clinical side.
- Will be taking calls from members of the program looking for guidance on the different options they have (therapists, psychologists, etc.).
- Booking appointments for members calling in
- Taking crisis calls - members calling in maybe going through a mental health crisis, Agents need to be calm, collected, and able to take those types of calls
- Empathy is very important in this role as members calling in may be distressed, going through a tough time, or emotional.
- Agents must be fluent in French and English and must have great communication skills.
- Agents will be working with multiple screens and must be tech-savvy enough to multi task.
- Agents will be taking around 30-50 calls per day
- Previous experience in dealing with distressed or vulnerable clients in an Employee Assistance capacity.
Qualifications
1) Bilingual (French and English - full working proficiency with speaking, reading & writing)
2) 1-2 Years of recent Customer Service experience (fast-paced call center, Crisis calls, Emergency calls, 911 Dispatch, Mental Health services, Road-side assistance)
3) Experience with MS Office, Internet browsers, etc.
4) Internet Speed - 10 MBPS Up/ 15 MBPS Down (Screenshot required) - Need to be connected to a Modem
5) Valid work permit in Canada for FTE
Duration: 4 month renewing contract
Standard Base Pay: $21/hr
Shift Premium:
- 8 PM-11 PM: $23/hr
- Weekend: $23/hr
- Overnight: $24.30/hr (On a volunteer basis only)
Work Environment: Work From Home
Must have access to an Internet Modem to connect via ethernet
Availability required Monday - Sunday (5 days a week) --> 6:30 AM - 12 AM EST (8-hour shift)
Will know their schedule for the 4 months in advance but will not be able to choose which shift
Training is for 3 weeks and will be Monday-Friday 9 AM-5 PM EST
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Workplace Type
This is a fully remote position.
À propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
