Job Posting: Disability Case Management Specialist
Where YOU work, makes a difference.
Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.
Are YOU our next Disability Case Management Specialist?
As a Disability Case Management Specialist, you will be accountable for processing and coordinating all activities relating to occupational and non-occupational absences including workers compensation, short-term, and long-term disability claims. Execute, provide advice and case management expertise to employees, managers, HR colleagues and third-party providers. Provide various reports and trend analysis on absences.
Status: Contract Full Time – 18 months
Work Style: Hybrid
Location: 115 Midair Court, Brampton, ON
Internal Posting Deadline: May 12, 2025, at 5:00 p.m. (EST)
Why Dynacare is an amazing place for YOU:
Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
How YOU will make a difference:
Provide active case management of short-term and long-term disability claims, and Workers’ Compensation claims, working in collaboration with third parties (e.g., insurers, disability claims vendors, Workers Compensation representatives), Managers, Human Resources and Employees
Responsible for gathering required information, completing and submitting required forms; and ensuring that disability programs are effectively managed within company guidelines and legal parameters
Ensure accurate and timely tracking of case information and communication of decisions
Work with managers and applicable third party on root cause analysis of occupational and non-occupational incidents.
Conduct and review investigation reports and communicate trends to Health and Safety
Support collaborative return to work planning with managers and HR representatives, minimizing lost time and ensuring program effectiveness (e.g. review of functional abilities forms, review requests for modified duties, etc.)
Conduct return to work screening conversations and follow-up on associated plans for various absences (e.g. Return from absences related to Covid, Occupational and Non-Occupational absences, etc.)
Provide regular reporting and conduct trend analyses (e.g. Disability Absence Trend Reports, Joint-Health and Safety Scorecards, Motor Vehicle Accidents Reports, NEER and Cost Statements, etc.)
Proactively identify areas of opportunity, develop and conduct training presentations related to disability management
Remain current with respect to best practices and legislation impacting disability management
Conduct work as assigned related to the company benefits program
Perform and participate in other department related programs and initiatives as required
What YOU bring to the role:
Comprehensive knowledge of disability management (occupational and non-occupational) program principles and practices
Strong understanding of related legislation pertaining to disability management, Workers Compensation, return to work and accommodation, etc.
Undergraduate degree in Human Resources or Health Sciences
Certified Disability Management Professional designation is preferred (or work in progress towards designation)
3 to 5 years related work experience in occupational and non-occupational disability management
Excellent technical skills with advanced proficiency with Microsoft Office products, especially Excel
Experience in handling occupational and non-occupational disability cases
Experience in working with third parties (insurers, Workers Compensation representatives)
Very strong analytical and problem-solving skills, with superior attention to detail and accuracy
Very strong organizational skills, including balancing multiple responsibilities, effectively meeting deadlines and handling high work volume
Being adaptable and able to work in a fast-paced, changing environment
Excellent interpersonal and communications skills (written and verbal), able to communication effectively with all levels, exercising tact, diplomacy and sensitivity
Ability to build strong working relationships with all stakeholders
Proven ability to work independently as well as within a team environment
A positive, “can do” attitude with a very strong customer-focused approach and the ability to deal with challenging situations in a timely manner with integrity, empathy and sincerity
Working conditions:
Normal office environment
Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.
Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.
Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.
In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.
