At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.
Division: Integrated Services for Newcomers
Program: Port of Entry/Arrival Settlement - CANN
Employment Type: Permanent Part -Time
Number of Positions: 2
Job Summary:
The Program (CANN) Officer provides information, orientation, and referral services to new immigrants, refugees, and temporary foreign workers arriving at the Vancouver International Airport and facilitates the landing process.
Reports to: Program Supervisor
Key Duties and Responsibilities:
Welcomes clients and provides assistance in landing procedures, interpretation, transportation to temporary residence, overnight stay, and connecting flights
Conducts queue monitoring of airport reception activities
Provides referral services to clients based on individual client needs
Provides input and assistance in program development and design
Attends staff meetings and training as assigned
Provides input and contributes to the development of CANN publications and electronic materials for clients and ensures accuracy of all materials relating to government, community, settlement services and/or events across Canada
Keeps up to date on national immigration and temporary foreign worker-related policies, programs and services, events, and shifting trends in client’s arrivals
Participates in professional development activities to support program improvement and service outcomes
Provides translation of materials as necessary
Stocks up bulk deliveries of written resource materials
Promotes national settlement, community, and government services and events
Collects client data for funder reporting and data entry purposes
Ensures proper documentation processing for clients on applicable items such as Government transportation loans, Interim Federal Health, Single Journey Documents, and Confirmation of Permanent Residence
Conducts need assessments and uses various platforms to provide client-centered orientation and information on settlement steps, life in Canada, and rights and responsibilities
Other related duties as assigned by the Program Supervisor
Education, Training and Experience:
Bachelor’s Degree in Social/Human Sciences or equivalent combination of education, training, and experience in the social services sector Experience of working with newcomers and diverse clientele
Knowledge of programs for new immigrants, refugees and temporary foreign workers
Knowledge of database and website development is an asset
Knowledge of immigration and foreign worker related trends, policies and resources
Knowledge of settlement and integration processes
Minimum of 2 years’ of experience in a social services related sector
Job Skills and Abilities:
Excellent written and oral communication skills
Able to work independently and as a part of a team
Excellent attention to detail and commitment to excellence in service delivery
Excellent research and technology utilization skills
Additional language skills are considered an asset if aligned with service delivery needs
Able to respond quickly to new or changing work demands
Excellent technical skills in MS Office and web-based applications
Excellent interpersonal skills
Second language relating to the program delivery is considered an asset
About S.U.C.C.E.S.S.:
S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the x?m??k??y??m (Musqueam), S?wx?wú7mesh (Squamish), and S?l?ílw?ta?/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.
At S.U.C.C.E.S.S., we take care of our communities and our people!
Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:
paid time off ‘monthly wellness days’ (up to 12 days per year)
additional agency holidays (2 additional statutory holidays)
3 weeks annual vacation (starting) and up to 7 weeks (maximum)
company-funded pension (GRRSP)
extended health & dental plan
employee & family assistance programs
access to wellness programs (such as subscription to Headspace), and more
S.U.C.C.E.S.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.
Interested candidates please apply by 11:59pm, May 16, 2025
While we appreciate all applications, only those selected for an interview will be contacted.
