The Student Services Manager leads the delivery of high-quality support services for both prospective and current students. This role combines student welfare, local sales and admissions, operations, and accommodation management to ensure an excellent student experience. The below responsibilities are a summary of the role. Full job description will be provided during the interview process if selected.
Key Responsibilities:
Customer Service & Sales
Support student recruitment through walk-ins, re-enrolments, and agent communication
Plan and deliver engaging events and student activities
Collaborate with internal teams to meet service and sales targets
Student Welfare
Oversee student wellbeing, including safeguarding and U18 care
Serve as main point of contact for student issues and emergency support
Maintain a respectful, safe, and vibrant school culture
Accommodation Management
Manage host family and residence bookings
Address student housing issues and maintain high occupancy levels
Coordinate with Sales and Admissions to forecast accommodation needs
Operations & Compliance
Ensure smooth delivery of group bookings and student services
Maintain accurate student records and ensure compliance with health & safety standards
Prepare reports and materials for Languages Canada audits
Support accreditation requirements and continuous quality improvement
Team Management
Oversee the student services team members - Activity Coordinator, Accommodation Officer, and any other team members added to the team.
Knowledge, Qualification and Experience
Required
Post-secondary education in Business, Education, Hospitality, International Relations, or a related field.
Minimum of 2–3 years of experience in student services, customer service, education management, or a similar role.
Strong understanding of student support services, including welfare, accommodation, visa advising (where appropriate), and activities programming.
Proven experience in delivering exceptional customer service and achieving high levels of client satisfaction.
Ability to manage multiple projects and priorities in a fast-paced environment.
Outstanding verbal and written communication skills.
Excellent organizational skills with strong attention to detail.
Ability to work both independently and collaboratively within a team environment.
Proficient in Microsoft Office Suite and CRM systems or other student management systems.
Preferred
Experience working with international students or in a multicultural environment.
Familiarity with sales and admissions processes within an educational institution.
Knowledge of local regulatory requirements for international students (e.g., visa compliance).
Event planning and student engagement experience.
Fluency in a second language is considered an asset.
Skills and Attributes
Commitment to personal and professional development
Creative lesson content and design
Aptitude and enthusiasm for use of technology in learning
Working knowledge of Microsoft Office
Customer focussed – customers include students, agents, and all colleagues
Resilient with a flexible, ‘can-do’ approach to work
Willingness to help, collaborative and be a team player
Ability to build rapport and engage with a diverse range of people
What we offer:
Competitive remuneration package based on qualifications & experience.
Private Medical Plan
Training & development programs.
Opportunities for career growth within a global organization.
Access to our wide portfolio of courses offered for free or on discounted rates.
People centric, inclusive culture with regular wellbeing and social activities.
Extra days off based on the length of service.
“Doing good” day. (1 paid day off per year for volunteering activities)
Regular online networking and cross-departmental meetings with the Bayswater team globally.
Bayswater Education provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Bayswater Education Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
