MindBridge AI is the world's leading AI powered financial risk discovery platform. We help financial professionals access better ways of working by identifying, surfacing, and analyzing risk across broad financial datasets.
Data Management sits at the heart of our business. As a valued team member, you will be responsible for providing advanced data support to our key customers. Your data transformation skills and expertise in diagnosing issues will be invaluable in guiding MindBridge customers and the team to the right solutions.
In this role, you will:
Provide data transformation support through tickets
Clean, format, and transform large datasets using Python or Excel
Research, document and provide executable solutions to data issues, by leveraging internal tools and collaborating cross-functionally as necessary
Provide professional customer support including courteous and timely communication throughout all levels of interaction
Understand and translate complex product and technical concepts to non-technical customers
Collaborate cross-functionally to build and execute smooth ETL transition processes from Implementation to Support, including data loads through the API
Employ continuous improvement methodologies within the workspace, identifying and removing waste processes
Lead the creation and enhancement of data issues resolution workflows, technical documentation, including data requirements and FAQs
Support the greater Global Services team on ad-hoc data ingestion projects for strategic customers
Work in cross-functional teams to deliver large scale data ingestion projects
Leverage APIs to improve internal processes and workflows
Be the data ingestion product expert and stay up to date on new features
Provide feedback and influence the product decisions based on customers' data needs
Take an active role in software/release testing
To be successful in this role, you:
Are proficient in manipulating large, complex datasets using Python
Are comfortable with maintaining API requests
Can create API requests
Are dedicated to delivering exceptional support and exceeding customer expectations
Are data-driven and have strong analytical and problem-solving skills
Can adjust priorities on the fly and thrive in a fast-paced environment and culture
Are comfortable learning complex software and delivering training to non-technical users
Can navigate complex customer organizations and manage feedback professionally
Have strong communication skills and can comfortably communicate with customers from a wide variety of backgrounds
Are willing to support customer requirements that, on occasion, fall outside of normal business hours, such as providing support coverage for UK or EU customers
Desired education and experience:
Must be permanently located within the EST time zone in Canada
3+ years of experience in a customer facing role providing customer service, consulting, or support role in a software/technology company
Experience with CRMs and ticketing systems such as Jira, Zendesk, etc.
Advanced scripting and data cleansing experience in Python. Knowledge of the Pandas and NumPy libraries preferable.
Proficient with Microsoft Excel (formulas, formatting etc.)
Computer Science/Accounting/Business degree or equivalent experience required
Experience with ERP systems (NetSuite, Sage, SAP, etc.) is an asset
Knowledge of processes, development, and operational ability in diverse ETL environments (Informatica, DataStage and/or Talend) is an asset
Financial audit or accounting experience is an asset
Requirements contingent on employment:
Fulfill requirements necessary to obtain full background check.
Why You’ll Love Being Part of Our Team:
?Competitive Compensation and Equity
? Flexible Work – Hybrid or Remote
? Comprehensive health benefits and wellness programs
? Professional development opportunities
? Flexible Time Off
? Company Matched Retirement Plans
? Unplug and recharge - 4 company-wide digital detox days annually
Equal Opportunity at MindBridge:
At the heart of our global success lies commitment to diversity and inclusion. We rigorously enforce an equal opportunity policy in all aspects of employment, championing merit and qualifications as our benchmarks. MindBridge is a proud equal opportunity employer, embracing applicants of all backgrounds without regard to race, nationality, religion, gender, disability, or any other factors.
At MindBridge, we are committed to providing an accessible candidate experience. If you require accommodations during the interview process or beyond, please inform us. We will work with you to provide necessary support and reasonable accommodations while maintaining confidentiality. Your comfort and participation are paramount to us.
Please be advised that we may use AI tools in the processing of your application.
