Our WW Operations network delivers millions of packages and smiles to Amazon
customers every day. We are looking for motivated, customer-focused individuals
who want to join our team as an Operations Manager. In this role, you will lead
and develop a team of salaried and hourly talent. You will be responsible for
engaging your team during their shifts to maintain the highest levels of safety,
quality, attendance, and performance. To achieve this, managers are expected to
provide their team with the tools needed for success while driving improvements
in productivity and efficiency through data-driven decisions and analytical
problem-solving. You will also play a key role in maintaining our customer
expectations to ensure customer orders are delivered at the right time, to the
right location.
Our Operation’s workflow has three major components: First mile - where the
product is housed and ready for order; Middle mile - where the order is hauled
to your area; and Last mile - when the product is delivered to the customer’s
door. Please note that all workflows have slight building variations, but one
thing is constant: our vision and dedication to the customer.
Our fulfillment network launches new Operations sites every year, providing
various opportunities for your professional growth. We hire Operations Managers
based on location preference and the business’ current openings.
Key job responsibilities
- Support, mentor, and motivate your salaried and hourly workforce
- Lead large-scope projects with site and regional impact
- Build and execute productivity plans through forecast reviews, determining
productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss
Prevention, Quality Assurance, Human Resources to develop plans to meet business
objectives
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 12 hours during shifts
- Work in an environment where the noise level varies and can be loud
- Work in an environment that is subject to variable temperatures and weather
(delivery stations include outside loading departments)
- Continuously climb and descend stairs (applies to sites with stairs)
