Company DescriptionFor more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, luxurious spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, and pleasant, while keen on turning moments into memories for our guests – the Fairmont way. As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:Connecting guests to the extraordinary place we call home.Discovering a broad offering of career pathsLearning and thriving among a group of international hospitality professionalsBeing passionate about people and attentive to the world - we are globetrotters!Going beyond the walls of our hotel to support our community.Taking pride in our differencesThen this could be THE perfect opportunity for you, and we cannot wait to welcome you.#WeAreHamiltonPrincessJob DescriptionSummary of Responsibilities: Reporting to the Bell Captain, responsibilities and essential job functions include, but are not limited to, the following:Consistently offer professional, engaging and proactive guest service while supporting fellow ColleaguesProvide exceptional guest service by greeting and interacting with guests in a genuine, engaging and helpful manger to ensure exceptional guest experienceMaintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.Demonstrate awareness of groups, events and activities happening in the hotel and direct guests to functions within hotel as requiredEscort guests to their room and upon arrival conduct an overview of the room to ensure that guests are familiar with their surroundingsEnsure the timely and efficient transfer of luggage to and from the guest’s roomExpedite guest room changes as requiredDeliver messages and other items to guest rooms and within the HotelMaintain a presence in the lobby, offer assistance to guests as requiredFollow department policies, procedures and service standards, including all safety policiesParticipate in hotel committeesStrict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)Perform any other duties, tasks, and assignments within your department as required QualificationsPrevious experience in a role requiring a high level of guest service and interaction is requiredEnergetic with excellent interpersonal and communication skillsMust be in good physical condition as frequent and repetitive lifting is requiredAn impeccable appearance with superior attention to detailProven ability to work in a demanding fast paced environmentProven ability to work cohesively as part of a team in a multi cultural, diverse environmentProven ability to focus attention on guests needs, remaining calm and courteous at all timesStrong work ethic, highly responsible, reliable and the ability to work extended hours including evenings, public holidays and weekends is requiredAdditional InformationPhysical Aspects of Position: Sitting: 6-8 Hr/DayBending, Reaching, 2-3 Hr/DayPhysical effort: Does not lift weight over 50lbsVisual Effort: MediumEnvironmental Stress: Busy Atmosphere
