About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do. Manager, Consumer Analytics We are seeking a highly skilled and strategic analytics leader within our Commercial department to drive our Guest Loyalty and Personalization data products. In this pivotal role, you will serve as a subject matter expert in guest data, providing leadership and guidance to ensure alignment with our data roadmap and supporting the long-term vision for enhancing guest loyalty. You will lead cross-functional teams, influence key decision-makers, and oversee the development and execution of data-driven strategies that deliver measurable business outcomes. The ideal candidate will possess a deep passion for data, exceptional problem-solving abilities, and excellent communication skills, enabling them to effectively collaborate with both internal and external stakeholders. With a proven track record of managing complex priorities and leading high-performing teams in a fast-paced environment, you will play a key role in shaping the future of our guest loyalty and personalization programs. What You’ll Be Doing: Spearhead the creation of a comprehensive Guest product data roadmap in close collaboration with the Insights team and cross-functional leaders in the Commercial and Technology department, fueling enhanced guest loyalty and personalization while delivering actionable business insights that drive long-term growth. Lead the development and optimization of Guest data products, addressing critical challenges for both corporate and property teams, and fostering a data-driven, hypothesis-driven culture that accelerates decision-making and operational efficiency. Key data products include Consumer 360, Campaign, CX, and more. Own and optimize the measurement tracking for key performance indicators (KPIs) within the Commercial Guest domain, establishing robust, actionable metrics that drive significant performance improvements and strategic business decisions. Champion analytical best practices, influencing data product strategies and leveraging insights to accelerate business growth, enhance performance, and support bold strategic initiatives across the organization. Mentor and empower a high-performing growth team, cultivating a culture of innovation and continuous improvement by sharing expertise, inspiring collaboration, and fostering a relentless pursuit of excellence. What You Bring: Minimum 8 years of analytical experience in the areas of analytics and product development with a history of delivering high value outcomes. Minimum bachelor’s degree in Analytics, Engineering, Information Systems, Computer Science, or a related field. Advanced degree preferred. A passion for developing thriving, high-energy teams and demonstrated history of doing so. 2+ years of management experience. Excellent communication and collaboration skills, enabling you to build positive relationships and communicate complex concepts across the organization. Ability to handle multiple tasks in a fast-paced environment Understanding of the product-development lifecycle and have experience partnering with teams to drive a collaborative data-driven culture based on data exploration and hypothesis testing anchored in the customer experience. Practical knowledge of project management methodologies and the hypothesis-driven approach. Strong process management and development skills with ability to determine and maintain Key Performance Indicators (KPIs). High proficiency in SQL, Python, R, and other data analytics tools/frameworks. Demonstrated ability to work with large datasets and extracting strategic insights. This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
