About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do. Manager, Food & Beverage Insights The Manager, Food & Beverage Insights will drive Four Seasons’ global guest growth strategy by using diner data to unlock opportunities across the guest, and diner, lifecycle. Supporting our full global network of hotels, this role will focus on understanding how F&B contributes to brand acquisition, guest conversion, and long-term retention across the portfolio. The F&B Insights Manager will lead efforts to: Evaluate the role of F&B as a key entry point to the brand. Assess how F&B experiences contribute to conversion. Understand how F&B drives guest retention and deepens brand engagement. Optimize value from both hotel guests and standalone diners, including the development of meaningful diner segments to inform strategic activations. The Manager will also guide the design and execution of quantitative and qualitative research focused on F&B, identify new sources of data to strengthen our insights capabilities, and unlock to a more holistic view of the Four Seasons guest. What You’ll Be Doing: Guest Growth Strategy Own end-to-end F&B insights initiatives that uncover key guest and diner behaviors, supporting strategy development across our network of hotels, as well as their Restaurants & Bars. Leverage diner and guest data to define strategic diner segments and inform targeting, personalization, and experience strategies. Understand the role of F&B touchpoints within the guest/diner lifecycle to identify pathways for diner acquisition, conversion into hotel guests, and retention of high-value F&B guests. Quantify the size and value of priority diner segments to uncover whitespace and growth opportunities across the network. Monitor and synthesize trends across core markets to inform ongoing insights development. Primary Research Lead primary research at Four Seasons as it relates to Hotels & Resorts, and Food & Beverage. Act as a subject matter advisor on Hotels & Resorts (and F&B) initiatives providing insights into the voice of the guest. What You Bring: Bachelor’s degree in business required, or equivalent. 3-5 years of experience in a fast-paced environment. Proven track record in strategy development, guest insights, analytics, and consumer industries. Proven track record of advancement and high performance. Experience using Microsoft Office Suite, PowerBI, Alteryx, and/or similar. Key Skills/Who You Are: Multi-Faceted Problem Solver: An ability to quickly break down ambiguous problems. The skill to identify root causes at pace, and synthesize an approach to problem investigation and resolution. Analytical Mindset: An ability to interpret, design, and validate analytic models (e.g. regression, k-means clustering, etc.) to arrive at next level guest insights. Executive Storytelling & Communication: Skilled in synthesizing complex analysis into clear and concise presentations, and an ability to present confidently (includes the facilitation of workshops). Collaborative: Develops strong relationships across all functions and management levels, generating continuous collaboration, iteration, input, and buy-in from others. Proactive Self-Starter: Delivers results while managing multiple priorities in a dynamic and ever-changing environment; resilient and can operate autonomously. This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
