Work Flexibility: Field-based Work Flexibility: Field-based Service Area: Hamilton, ON Shift: Monday – Friday, 8:00 AM – 5:00 PM Travel percentage: 50% Summary: The Associate Field Service Representative conducts analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. In this role, you will troubleshoot problems and issues, determine technical solutions in accordance with product and customer specifications, and recommend actions to company or customer representatives for coordinative product solution. Additionally, you will assess product needs in accordance with customer specifications and act as local on-site representative to the customer's organization. What You Will Do: Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction. Adhere to account protocols. Complete fault isolation and maintenance of equipment at account locations. Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up. Provide post sale in-servicing on equipment operation and maintenance. Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable or any other related services required by a client. Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, provide new product information to customers. Maintain an accurate inventory of Stryker equipment and parts. Travel up to 50% of the time to any other Province or Territory within Canada for Field Service calls, or customer training or daily backfill of other technical duties. What You Need: Required: Post-Secondary Diploma in process (Technical School in Mechanical, Electronics, or Electrical preferred) or equivalent experience Valid driver’s license and outstanding driving record Preferred: University Degree Background from a Technical School in Mechanical, Electronics or Electrical Background Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered. Travel Percentage: 50% Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.
