Location: Vancouver Shoe Boutique (in Holt Renfrew) Reports to: Shoe Boutique Manager Contract: Permanent, Full-Time Your role @ Chanel: As part of the Heart of House team, the Sales & Stock Support will support the Vancouver Shoe Boutique team by supporting administrative and back of house duties, while maintaining the CHANEL standards of excellent customer service, personal presentation and teamwork at all times. What impact you can create at Chanel: CUSTOMER SERVICE & ADMINISTRATIVE: Establish and maintain strong client relationships in-person and on the phone by responding promptly and appropriately to all internal and external queries and ensuring that all clients are kept informed as appropriate Provide the highest level of customer service to colleagues at all times, including prompt response to requests from Clients, Boutique Management and Head Office. Assisting on the shop floor as needed, apply CHANEL standards of customer service including welcoming clients, presenting new collections, escorting clients to the door as appropriate Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office as required. Prepare packaging and assist with gift wrapping parcels as needed Accurately document messages and deliver to Fashion Advisors on a timely manner Work effectively and efficiently within the team, ensuring memos and information notices are current and posted in each area and staff room Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times BACK-OF-HOUSE Assist in inventory management (shipments, transfers, cycle counts, consolidation, etc.) Execute after-sales tasks (send sales, repairs, etc.) Ensure inventory integrity and organization at all times Partner with FAs to ensure BOH organization Take ownership of secondary stockroom organization and maintenance BOUTIQUE SUPPLIES: Ensure that back-office areas are kept clean and tidy at all times Ensuring Cash and Wrap stations are prepared and stocked Preparing packaging and assist with gift wrapping parcels as needed What you will bring to the role: Successful experience of at least 1-3 years in retail operations and/or stock experience. Knowledge of shipping and receiving; Customer service oriented; Detail oriented; excellent organizational skills; Excellent verbal and written communication skills; Comfortable working with different departments and teams; Fluent English, second language is a plus You are energised by: A fast-paced work environment Making a visible contribution to the success of a team What you would gain from this experience: The opportunity to work with a fun, creative and passionate brand; The opportunity to support and contribute to the back of house and support with boutique openings; Competitive base salary: $55,000CAD per year At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing contribution to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
