We are seeking an experienced Full Time Client Care Specialist to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. If you excel at customer service, have a passion for client care, and a love for animals, we are excited to welcome you to our team! Veterinary experience or certificate is considered an asset. Must be flexible to work days, evenings and weekends. Why We Need You As the face of VCA, the Client Care Specialist sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CCS is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. • Scheduling and confirming appointments. • Placing outbound calls for follow-ups and reaching out to prospective clients. • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, including prescriptions. • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). • Managing medical records, charts, reports and correspondence. • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. What you have to gain We offer exclusive access to: Tradeshows, in-house speakers and seminars at our Annual VCA conferences Interactive learning through our in-house online university (Woof U!) Industry leading customer service training through VCA’s Client Experience Program We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts, employee experience benefits such as paid wellness days and more! Join Us! For more information on who we are, what we do, Paw It Forward and opportunities with VCA, please visit us online at vcacanada.com or https://vcacanada.com/western VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance please let us know. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.
