Receptionist - PT - Porsche Centre Vaughan Vaughan ON L4K 4V8 Summary This position is responsible for the professional and efficient managing of visitors, consumers, telephone calls and messages. The position is also responsible for a variety of clerical duties which include the maintenance and presentation of a professional office. Duties and Responsibilities Greets customers and visitors ensuring optimum customer service. Answers and directs phone calls and ensures messages are delivered to the respective parties. Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information. Answers customer questions about services performed or refers them to someone who can. Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution. Performs various clerical tasks which include but are not limited to typing, filing, maintaining service logs, and data entry. Makes change and issues receipts to customers. Reconciles cash drawers daily. Maintains the housekeeping of the reception area ensuring maintenance issues are reported immediately. Enters and updates client information, including traffic count records, into ADP, 180 system and dealership floor traffic control system. Develops and maintains an efficient, current file and record management system both for electronic and paper correspondence and documents. Sets-up and organizes individual work area with designated supplies, forms and resource materials while maintaining cleanliness always. Maintains complete knowledge of and complies with company and departmental policies, procedures and standards. Maintains customer and company confident by keeping information confidential and secure. Maintains a positive working relationship with team member ad management in a team environment. Skills and Qualifications Minimum of 1-year experience in a related field. Proficiency with Microsoft Office. Excellent telephone etiquette. Excellent interpersonal, communication (verbal & written English) and customer service skills. Detail oriented and excellent organizational and multi-tasking skills. Ability to work efficiently and effectively under pressure with simultaneous deadlines. Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application. At Pfaff, people are the heart of our organization, and providing a great workplace is an essential part of fueling our success. We have a 60-plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care. Now, as part of Lithia & Driveway, the largest publicly traded dealership group in North America, Pfaff is part of a network of over 300 stores in Canada, the U.S., and the United Kingdom. Our network offers high performing individuals nearly unlimited opportunities for advancement. With guidance from our mission, Growth Powered by People, we have created a workplace where employees can learn, grow, and succeed. Our experienced teams and innovative ideas drive our success, and we’re looking for more talent to join us on the open road of achievement.
