IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy. We are currently looking for a motivated, passionate, and dynamic Customer Service Representative to join our team! This position will report to the Customer Service Manager and will be based at our office in St.John’s, Newfoundland. Do not miss the opportunity to join a broad family of people-centric professionals, thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters! Job Summary IPEX is seeking a dynamic Customer Service professional to join their team. You will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally. Principal Responsibilities You will work in a high volume environment, responding to customer requests for orders, quotes, product inquires and stock checks/price. Working in a fast-paced environment, you will multi-task while maintaining the highest quality of customer service: • Respond to inquiries regarding price, delivery, or technical support • Respond to inquiries regarding status of customer orders • Resolve delays, service problems and disputes • Enter, release and track customer orders via EDI, fax, and phone, using our in house ERP solution • Verify customer account numbers, pricing, terms, delivery requirements etc. • Track backorders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations • Liaise with other departments from the service team to ensure proper service from all directions • Provide technical support by referring to various IPEX publications • Respond to all customer inquiries in a timely manner Qualifications & experience • Minimum 5 years of experience as a customer service representative • Industry experience with Electrical, Industrial and Mechanical plumbing products is an asset • A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles – comfortable interacting with all levels of the organization • Strong time management and follow-up skills, including, the ability to effectively balance quality and quantity of output • Excellent computer and internet skills, especially Microsoft Office with a focus on Excel and email • Demonstrated ability to effectively resolve customer issues and complaints patiently • Strong written and verbal communication skills • Good team player including the demonstrated ability to contribute to and foster a positive team environment IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com #LI-MD3 #LI-Hybrid At IPEX, our vision is to be the leading supplier of thermoplastic piping systems in North America. As a customer-focused organization, we believe in honesty, fairness, and integrity—the Golden Rule. As one of the world’s largest advanced plastic piping manufacturers, we combine the strength of a global group with the diversity and passion of our local teams. We bring together engaged people with the right experience, expertise and entrepreneurial spirit to develop effective, innovative and sustainable solutions that make life flow. A trusted name in building and infrastructure for more than 50 years. IPEX is dedicated to collaborating with leaders to maximize the potential of our greatest asset – our employees. Come join our team today!
