Operations Manager (Winnipeg)
Job Summary:
Reporting to the Director, Operations (Retail), the Operations Manager is responsible for providing oversight and managing daily operations ensuring that quality control is maintained, capacity targets are met, and the installation crews are trained and engaged.
Why join our growing team: https://youtu.be/SfZP2OJEfqw
What's in it for you?
$85, 000 - $90,000 a year salary based on experience
Benefit plan after 3 month probation
Gas Card
Vehicle Allowance
Job Responsibilities:
Lead, mentor, and develop crews for all lines of business, ensuring optimal performance;
Develop and implement operational policies and procedures to improve efficiency;
Prepare materials and supplies for installers to pick up daily;
Review daily reports ensuring backlogs and service calls are prioritized;
Ensure receivables are reviewed and collected;
Manage rechecks/completed jobs, and update i360 accordingly;
Monitor quality control, taking corrective action when necessary;
Regular collaboration with other location managers and the Customer Care team;
Identify operational challenges and develop solutions to enhance productivity;
Responsible for overseeing the operational budget, controlling costs and optimize resource allocation;
Work closely with operations and finance to ensure accurate reporting and forecasting;
Present insights and recommendations to senior management;
Other duties as assigned.
Skill and experience:
3+ Years Management Experience
Proficiency with computers and learning new software.
Strong analytical and problem-solving skills
Experience in construction is an asset
Excellent leadership, communication, and interpersonal skills
Strong customer service focus
Knowledge of of industry regulations, best practices and health & safety
Experience with i360 an asset
Working Conditions:
Full time
May require some travel
