Job Summary Job Description What is the opportunity? As the Manager, IT Enterprise Issues Management, you will be responsible to support the IT Enterprise Issues Management Program with the identification and risk management of IT Issues, providing monitoring and oversight of all identified IT and Cyber Security issues, including developing and maintaining processes to effectively assess IT Risk Issues and ensure the appropriateness of plans to mitigate IT risk to RBC. What will you do? Support the effective oversight for the IT Issues management Program to provide Senior Management and other (internal/external) stakeholders with the ability to make risk informed decisions. Execute the effective assessment for self-identified IT findings (risk remediation or risk acceptance), including action/remediation plans for audit issues and risk findings to determine if a control deficiency or gap results from the finding/self-identified IT issue. Controls Consultation (design of net new controls) to provide recommendations based on best practices and lessons learned through IT issue management lifecycle. Support the development, implementation and operationalization of processes related to IT issue management to enhance and align the IT Issue Management process in the IT Risk Issue Management application within Archer (both in terms of User Experience and Back End Design) Drive analytic insights and capabilities from IT Risk Issue Management (largest issue data set at RBC) to improve the RBC risk posture and inform spend. Drive the execution of relevant IT Risk roadmaps and other related deliverables. Work with Business/Technology Leads to ensure that project deliverables achieve the business result that enables value creation. Provide superior client experience and strengthen relationships with all key stakeholders and partners. Ensure optimal delivery by removing barriers and obstacles that impact performance. Seek and promote innovative or improved methods of delivery and implement best practices while ensuring alignment with enterprise-wide Business & IT Architecture. What do you need to succeed? Must-have: Good understanding of IT Risk space. Strategic skills to develop long-term visions and the ability to translate them into actionable roadmaps that are broadly accepted. A minimum of 3-5 years’ experience within the financial services industry, with experience working in a risk management capacity. Excellent communication, relationship and vendor management skills. General knowledge of industry best practices and internal methodologies. Certification/Membership in a Risk/Control organization such as ISACA, RIMS, CISSP. A strategic leader and thinker, able to develop short and long-term plans to execute strategic priorities. Strong organizational awareness, business acumen, and customer orientation. Excellent decision-making and problem-solving skills to analyze and resolve complex issues. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. A world-class training program in financial services. Opportunities to do challenging work. #LI-Hybrid #LI-Post Job Skills Business Continuity and Disaster Recovery (BCDR), Cost-Benefit Analysis (CBA), Cyber Security Management, Firewall Management, Information Security Management, IT Network Security, Operational Delivery, Problem Management, Process Management, Threat Management Additional Job Details Address: 330 FRONT ST W:TORONTO City: TORONTO Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2025-04-28 Application Deadline: 2025-07-31 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
