Job Summary Job Description What is the opportunity? Are you passionate about delivering successful, high-impact transformation initiatives with a financial services leader in Canada and across the globe? At RBC we are searching for a dynamic Senior Program Manager to join our team. You will be at the forefront of the strategic initiatives that will shape Banking's future. As a representative of the Value Office, you will be a member of the largest Project Management Office in RBC and part of a collaborative team that is a catalyst for delivering transformation initiatives, accelerating value creation, and infusing Agile ways of working that drive continuous improvement. We pride ourselves on fostering a supportive culture where your contributions make an impact. You will work with a diverse set of stakeholders and senior leaders and will be at the forefront of strategy execution with teams that deliver some of RBC’s most important strategic initiatives. As a Senior Program Manager, you will lead RBC’s most complex initiatives, ensuring alignment with platform goals and strategic objectives. You will create program roadmaps, coordinate cross-functional teams, and engage stakeholders to define scope, set priorities, and maintain communication. You will implement risk management strategies, foster proactive problem-solving, and promote business agility through continuous improvement practices. Additionally, you will analyze performance metrics and integrate lessons learned to enhance future planning and value delivery. What will you do? Leadership: Define team roles and responsibilities, ensuring alignment on goals and expectations. Foster high engagement by enhancing team effectiveness, promoting a safe environment for open dialogue, and recognizing achievements. Change Management: Lead change initiatives with key partners, ensuring robust plans are developed, communicated, and executed effectively. Business Agility: Facilitate routines and tools that enhance transparency, collaboration, and roadblock removal, focusing on delivering value. Encourage self-organization and cross-functionality within the team. Monitor performance and velocity, driving improvements through data-driven insights. Stakeholder Management: Prioritize stakeholder needs, ensuring effective onboarding and communication of strategic goals. Build trust through transparency, manage conflicts, and maintain strong relationships with RBC partners, including executives. Planning & Scheduling: Develop program structures that balance value with delivery frameworks. Create and adapt plans and roadmaps as priorities shift, guiding the team through ambiguity to focus on high-value work. Communicate schedule status clearly to stakeholders. Continuous Improvement: Promote feedback to simplify processes and drive innovation. Implement frameworks for continuous improvement to optimize team performance. Communication & Facilitation: Deliver clear, tailored communications to stakeholders and team members. Facilitate inclusive and relevant meetings, leveraging tools to enhance engagement and clarity. Risk Management: Proactively assess risks and issues, engaging stakeholders to develop and implement mitigation strategies. Communicate risk and issue status transparently. Delivery Tools & Processes: Guide the team in adopting enterprise tools (e.g., Jira, Confluence, Planview, Mural) to support delivery. Apply and educate on RBC’s project management policies, standards, and frameworks. What do you need to succeed? Must have: 5-7 years of experience as a senior leader managing large-scale, cross-functional program delivery. Proven ability to navigate ambiguity while leveraging delivery frameworks for successful outcomes. Expertise in driving organizational change, fostering collaboration, and aligning stakeholders on shared goals. Strong agile delivery experience, including setting up scaled agile squads and establishing effective routines. Skilled in measuring initiative value by defining and monitoring objectives and key results aligned with business goals. Advanced relationship management skills, with experience influencing senior leaders, executives, and vendors. Strong communication and facilitation skills, with experience tailoring messages and leading discussions for senior audiences. Proficient in planning and maintaining integrated program schedules, roadmaps, and status reports. Experience in financial program management, including budgeting, forecasting, and cost-benefit analysis. Advanced knowledge of risk and issue management, including risk assessments, mitigation strategies, and transparent reporting. Nice to Have: Bachelor's degree in business administration (BBA/MBA). Professional Certifications including PMP/PGMP, CSM/ACSM, SAFE. Hold a recognized Change Management certification such as CCMP, Prosci, or APMG. Experience in managing transformational business and technology programs at a large financial services company. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work A comprehensive Total Rewards Program Leaders who support your development through coaching and experiential learning Job Skills Business Oriented, Communication, Decision Making, Long Term Planning, Organizational Change Management, Program Management, Resource Coordination, Results-Oriented, Team Management, Time Management Additional Job Details Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO City: TORONTO Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2025-06-06 Application Deadline: 2025-06-20 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
