To support our continued growth and development we are currently recruiting for Sales Associates to join the Jimmy Choo team. Key Responsibilities and Duties: Represent the brand through client interactions (in-store and virtually) and act as a brand ambassador in the community Fulfill key-holder responsibilities (i.e., store opening and closing, cash handling and financial responsibilities) Maintain a high level of product knowledge Provide prompt, attentive and knowledgeable assistance to all clients and ensure the highest service standards are maintained at all times Sales standards Cash wrap standards Client book management Inventory management Customer and After Sales service Help clients make selections and assist in the try-on process Ensure compliance with all company policies, procedures and directives Attendance / Reporting for Work (Ulti-Pro) – clocking in and out Navigating through UltiPro Portal Uniform and Grooming Standards Lunch and Afternoon Breaks Lockers Organization at the workplace Requests for Time Off: Benefits -- Sick Days, Vacation Days, Personal Days / Schedule Requests End-of-Day Procedures (i.e. bag checks) Cultivate and maintain excellent Clientele relationships with consistent follow up as needed, including: Phone calls and emails Thank you letters Shipping merchandise out-of-town Maintain high productivity (consistently achieve and where possible, exceed monthly sales targets) Proactively identify and pursue opportunities to achieve financial targets and increase sales Assist with inventory and special projects as needed Associates should be able to effectively cover Back of House as needed and perform various inventory as well as Shipping / Receiving tasks Ensure visual standards are maintained at all times Understand the terminology associated with Jimmy Choo shoes and accessories Be proficient with the register system(s) Merchandise product Skills and Experience: Strong interpersonal and communications skills both verbal and written in English (other relevant languages are highly beneficial – will depend on region) Able to operate effectively in various stressful situations while maintaining composure, professionalism and service-driven attitude Excellent selling and customer service skills Excellent ability to multi-task and prioritize Strong team-working skills Strong organization and time-management skills Strong independent work ethic Problem management and resolution skills Solid understanding of retail store operations, associated processes and tools Technology skills, specifically related to POS / CRM operation are a plus Ability to clientele, effectively build the business, and expand customer base (established clientele following is preferred) Strong industry knowledge and brand awareness 2-5 years of luxury retail experience with established clientele High school diploma College degree preferred Personal Attributes: Functional / Technical Skills Integrity and Trust Customer Focus Approachability Self-Motivation and Action Orientation Attention to detail Results Focus (Drive for Results) Effective Communication — At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V Established in 1996, Jimmy Choo is a global luxury brand with an empowered sense of glamour and a playfully daring spirit. Celebrated for its confident style and exceptional craftsmanship, Jimmy Choo is synonymous with the art of celebrity dressing and red-carpet style. The house’s innovative spirit meets time-honoured techniques in the form of exceptional collections spanning footwear, handbags, fragrance, a range of accessories and a growing men’s offering. Together, CEO Hannah Colman and Creative Director Sandra Choi have built a global powerhouse defined by glamour, optimism and joy. For a copy of the Capri HR Privacy Policy for applicants, employees, and non-employee workers, please click here.
