Job Summary Job Description What's the opportunity? As an Agency Recoveries Officer within RBC Credit Management and Recoveries, you will aid in maximizing recoveries after write-off, in order to minimize the RBC Royal Bank’s losses. You will service our 3rd-party collection agencies in maximizing recoveries for the bank. What will you do? Handle inbound calls from customers, collection agencies and internal service partners, to assist with debt recovery and administration requests Be a National primary contact for designated agencies on our portfolio Decision settlement proposals from our agencies or customers, resolve complaints, approve legal action and reconcile agency payments Ensure that the Collection Agency is following the guidelines set forth in the Service Agreement with them through our day-to-day operations Take initiative to contribute to the team on any gaps in service and assist with other products when volumes dictate What do you need to succeed? Must-have 3+ years of Recoveries or debt collection experience Strong written and verbal communication skills Strong Organizational and Multi-tasking skills Excellent negotiation and analytical ability Available to work shifts with in the hours of 9am to 6pm, Monday to Friday Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs Nice-to-have Working knowledge of Federal & Provincial Regulations surrounding Student Loans Good Understanding of consumer lending products such as: visas, overdrafts, personal & business loans Collection highway experience What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program Leaders who support your development Ability to make a difference and lasting impact RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager. Job Skills Collections Experience, Debts Recovery Additional Job Details Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA City: MISSISSAUGA Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2025-06-12 Application Deadline: 2025-06-28 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
