Senior Business Systems Analyst Location: Toronto The Senior Business System Analyst is responsible for conducting systems process analysis, needs assessments, and preliminary cost/benefits analyses in order to align information technology solutions with business initiatives on projects of highly complex nature and/or business area. You’re great at: Excellent professional communication skills. Excellent interpersonal skills with the ability to work as a senior team member. Proficient in Azure DevOps. Experience in customer relationship management. Strong ability to resolve day-to-day problems/issues competently and efficiently quickly and accurately. Strong ability to resolve routine/minor conflicts efficiently, and knowledge of when to escalate. Strong knowledge of Agile best practices and demonstrated experience leveraging them. Experience with production support and delivery. Coach, mentor, less experienced support staff as necessary. Demonstrated commitment to ongoing professional and technical development for self and team. Extensive experience providing support to clients and other departments. Experience in developing process improvement initiatives. Transform difficult and complex technical ideas and topics into clear and relevant business ideas and concepts. Ability to develop and prepare business analysis documentation and planning including Work Breakdown Structure (WBS). Ability to write clear and concise acceptance criteria and functional elaboration specifications that map across multiple systems with a focus on underwriting documents for the customer, including brokers and agents. Strong understanding of Software Development Lifecycle and ITIL methodology. Proficient user-level knowledge of Microsoft Products (Windows XP, Word, Excel, PowerPoint, Outlook, Project, Sharepoint), Visio, Optimal Trace, and a willingness to learn new applications. Strong knowledge of information systems and software in assigned Business area. (i.e. Quadient, Direct Bill System; Capri, PMS, C Base Language, TSO, Duck Creek, Workbench, Dynamics 365, etc.). You have: Bachelor’s degree or Diploma in relevant subject and/or equivalent on the job experience. 7-10 years’ experience as Business Systems Analyst. Strong knowledge in Canadian P&C insurance sector. CIP an asset. We’re great at putting you first by: Prioritizing your well-being (Wellness Program, flexible health benefits, employee assistance). Promoting balance (flexible schedules, generous time off, and work from home options). Supporting your financial health (employee share purchase plan, pension plans, discount on staff insurance). Helping you grow in your career (education assistance, internal mobility). Caring about the community and the causes you believe in (donation matching, team volunteering). Who we are: We’re Northbridge Insurance. We’re proud to work with Canada’s most trusted commercial broker networks. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to understanding the needs of our customers and creating solutions that help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge. At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process. Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We’re 100% Canadian! We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture. By continually striving to challenge the status quo, and by focusing on helping our customers, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers.
