About York
At York, we are bold, fast, and relentlessly focused on what matters: our clients.
While others get lost in bureaucracy and outdated thinking, we cut through the noise. We challenge the status quo, move with urgency, and make decisions that serve our clients, not just our bottom line. We take full ownership, work together to solve complicated problems, and execute—no excuses, no shortcuts.
This is not the place for complacency. Our team thrives in a high-performance, no-BS environment— we are a group of high performers who think critically, move fast, and follow through. The success of our business depends on the willingness of our team to ditch antiquated ways of operating and adapt new methods for achieving excellent results.
This is how we work. This is how we win.
Contract Type:
Fixed-term (12-18 months) to cover a maternity leave.
Position Summary
The Property Manager Administrator provides support and administrative functions to property managers with the goal of simplifying internal communication/processes, maintaining York’s “best-in-class” building standards, and providing high quality service to tenants. The Property Management Administrator is often the tenant’s first point of contact with property management concerns. As a result, the Property Management Administrator plays a critical role in providing “Property Solutions Simplified” and providing solutions within York’s value set (responding quickly, challenging the status quo, doing what we say, and doing the right things for our tenants).
Key Responsibilities
Tenant Relationships:
Create, manage and complete all welcome and onboarding documentation including utility information, rent payment schedule, contact information and lease documentation
Assist in the creation of a move-in inspection report and once finalized by the Property Manager, send to tenant
Communicate with tenants and track insurance policy requirements as outlined in the lease
Resolve tenant issues or concerns as they arise in timely manner and within York’s value set, escalating to Property Manager and Maintenance Manager as required
Initial management and resolution of tenant receivables (initial contact, statements and balance reconciliation), including escalation to Property Manager where necessary
Keep tenants apprised of all maintenance projects, requesting assistance from Property Manager, where required
Maintain tenant files and ensure they are fully up to date and properly stored
Building Management & Upgrades:
Notify tenants of annual site inspections of single tenant buildings
Obtain quotes to execute non-recurring maintenance items
Update and maintain building files and ensure they are fully up to date with all relevant information
Coordination of utilities (common, landlord and tenant specific)
Administer tenant chargebacks
Operating Budget Management:
Prepare annual operating budgets for review by Property Manager
Review monthly budget variances with a view to resolving any reclassifications or investigations
Solicit tenders for annual service contracts (snow removal, landscaping, sweeping, line painting, etc.) and collaborate with Property Manager to ensure contracts are awarded and managed in timely manner
Administration:
Enter lease and budget information into Yardi
Provide general administrative support to Property Management team
Review accounts payable within portfolio to ensure compliance with contract/purchase order and correct accounting coding
Escalate any questions in timely manner to Property Manager
Prepare and administer chargebacks to tenants
Other duties as assigned
What you bring to York
Experience in Property Administrative role preferred
Excellent knowledge of Microsoft Office
Working knowledge of YARDI accounting systems is an advantage
Customer oriented/customer focused
Excellent written and verbal communication skills
Supports teamwork environment with positive and professional attitude
Goes the “extra mile” to understand and respond to customer needs
Flexibility to changing work conditions including interruptions and multi-tasking ability
Ability to work independently and under pressure, deal with deadlines
This role is a critical collaborator and requires full-time office presence
