Job Description RESIDENT PROGRAM MANAGER At Extendicare, we believe that working as a team and celebrating achievements creates an environment that allows us to reach our potential. As a valued member of our recreation team, you will assume ultimate responsibility for providing high-quality care while maintaining a safe and healthy environment for residents and staff. Extendicare offers rewarding and meaningful work where you can enrich your life and the lives of others. What you’ll be doing: Manages unionized and non-unionized contracted staff Recruits, provides orientation and maintains continuous learning opportunities Conducts staff investigations, performance management and return to work program; monitors attendance program; authorizes vacation and time off requests; approves overtime; processes payroll Maintains staff schedules; revises job descriptions and job routines Facilitates and coordinates meetings and activities for Residents Council, H&S, Performs rotational weekend and holiday on-call manager duties Participates on ITDC and divisional teams such as QI, BSO, RAI-MDS, infection control, palliative care, emergency preparedness, ethics, peer group, safety group and LTC accreditation Management Co-chair of H&S Committee and responsible for overseeing on-line training of Extendicare’s 24-7 Safety program, including WHMIS and AODA of staff Resident-Centered Care Oversees the resident recreation admission and quarterly assessments in collaboration with residents, caregivers and ITDC meetings Coordinates resident satisfaction surveys Collaborates with teams on rehabilitative, therapeutic and recreation program development including Montessori, Snoezelen, music, horticultural and art therapies, restorative mobility and ROM; recreational programs in 5 domains, including group and 1:1 (cultural and theme events, community outings and special celebrations including Celebration of Life Memorials) Coordination of equipment repairs and loans Scheduling clinics with contracted service providers (dental, vison and hearing and adaptive apparel services Coordination of application process for accessibility transportation i.e. Transhelp Financial Management Procures regular Activation department and special program supplies such as entertainers, vendors, dietary department and external food purchases; decorations to meet operational budgets; assist with corporate contract tendering, process petty cash receipts and supplier invoices Responsible for completing biweekly payroll for Activation Staff Volunteer Management Recruits and manages a diverse volunteer base and student placements from high schools, colleges and universities in activation, gerontology, recreation and leisure studies, social services and nursing; multi-faith groups; community associations, Build partnerships with community groups, St. John Ambulance Pet Therapy Program, Royal Canadian Legion, Veterans Affairs Canada, Girl Guides of Canada, recreation centres, libraries, Credit Valley Conservation, municipal/ provincial/federal governments Networking with educational institutions, service groups, faith organizations, media and local businesses Presentations and fundraising initiatives to raise awareness for Alzheimer’s Society of Peel (Annual Coffee Break and Walk for Memories); Farley Foundation Plans and facilitates volunteer appreciation activities and recognition Computer Proficiency Utilizes the internet, Citrix, Publisher, Microsoft applications (Word, Excel, PowerPoint) for monthly activity calendars, posters, presentations, minutes, memos, newsletters, scheduling, booking appointments, emails, notices, bulletins, upload and update resident photos in database Operates documentation and training applications, including Activity Pro, Extendicare-based payroll software, Point Click Care and iTacit What you bring: Post-secondary degree or diploma in recreation and leisure studies, therapeutic recreation, kinesiology or related field, including social work from a university or community college required Knowledge of the concepts of Activation and Therapeutic Techniques, Restorative care, Gentle Persuasive Approach, Montessori-based programing and event planning Minimum one to two years management experience in Long-term Care Experience in planning, developing and evaluating effectiveness of group and one-one programming for a diverse population of cognitive and physically impaired aging adults using a resident-centered care approach What you’ll get Continuous mentorship, support for life-long learning and growth opportunities Opportunities for advancement and career growth within the organization A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work. Employee Family Assistance Program. Robust benefits package. Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 operated senior care and living centers, as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified and highly trained workforce of 23,700 individuals are united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada. Time Type: Full time When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences. If you have a passion for caring, turn it into a rewarding career with Extendicare! Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request. Extendicare is a leading provider of care and services for seniors across Canada. We deliver quality care to meet the needs of a growing seniors’ population. We also provide management and consulting support through a range of services, including recruitment and building strong, qualified teams, to a network of independently owned long-term care and retirement homes. Our Mission “Helping People Live Better.” We help our residents and clients live better by promoting quality of life. We create remarkable moments through highly engaged and motivated team members. Stakeholders know this because we continuously measure, improve and publicly share our performance. Our Vision Our vision is to be the best senior care and services company in Canada. Our Values At Extendicare, we value our customers and our team who cares for them. We are committed to treating them with dignity and respect in an atmosphere of compassion. As health care professionals, we take pride in being responsive to the needs of those who rely on us. Customer Satisfaction. We strive to provide care and services to our customers which exceed their expectations. Excellence. We believe aspiring to excellence leads to continuous quality improvement in our provision of care to residents. Respect. We value each employee, encourage equal opportunity for growth and recognize achievement. Integrity. We believe in honesty and fairness in our relationships with others. Accountability. We believe we are accountable for the quality of services we provide to our customers. Communication. We listen to each other and foster open and honest communication. Teamwork. We believe that working as a team creates an environment that allows us to reach our potential. Environment. We believe that environmental issues should be integrated into business decisions that promote environmental protection, preservation, safety and a homelike atmosphere.
