Come build the future of one of the world’s largest customer service platforms
at Amazon!
Amazon’s mission is to be ‘earth’s most customer-centric company’, and the
Contact Handling Experience (CHEX) team plays a critical part of that mission by
resolving customer issues. The team is seeking strong software development
engineers who are innovative and passionate about creating new solutions to
delight our customers.
We’re simplifying how Customer Service Associates solve customer problems, and
engineers on our team take ownership of the full software development cycle.
They drive innovations, design, implement, automate testing, and operate
software that helps associates provide positive experiences for customer
contacts.
We build full stack solutions with modern technology, leveraging Gen AI and
tools and frameworks such as AWS, GraphQL, and React. We architect our features
with security, global scale, latency, resiliency, and ultimately the customer
experience in mind.
We care about our engineers’ career growth and strive to assign projects that
will help them develop their long term skills. We foster a community of
mentorship, and have a large community of senior engineers who actively mentor.
If you’re an experienced software engineer who is driven by opportunities to
make a large impact, we’d love to hear from you.
Key job responsibilities
• Design and develop scalable, high-performance software solutions that optimize
the customer service experience and reduce customer effort
• Lead technical initiatives that support our CSAs in solving complex customer
problems with precision and confidence
• Build systems that enable data-driven decision making while maintaining the
highest standards of customer data protection and privacy
• Collaborate with product managers and stakeholders to identify customer pain
points and architect solutions that transcend organizational boundaries
• Develop and maintain monitoring systems that help identify customer impact
issues and enable swift resolution through automated escalation paths
• Partner with cross-functional teams to root cause customer experience defects
and implement systematic fixes
• Mentor junior engineers while fostering a culture of customer obsession and
technical excellence
• Build and maintain tools that help deliver personalized solutions while
maintaining operational efficiency at scale
• Participate in on-call rotations to ensure our systems maintain high
availability and reliability
A day in the life
Amazon offers a full range of benefits that support you and eligible family
members, including domestic partners and their children. Benefits can vary by
location, the number of regularly scheduled hours you work, length of
employment, and job status such as seasonal or temporary employment. The
benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- RRSP Basic Qualifications: - 3+ years of non-internship professional software
development experience
- 2+ years of non-internship design or architecture (design patterns,
reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications: - 3+ years of full software development life cycle,
including coding standards, code reviews, source control management, build
processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
