Requisition ID: 18759? Department: Rec, Cultural & Facility Services Dept.? Service: Business & Tech Support Services? Branch: Business Support Services Branch Employment Type: 1 Full-time Temporary?-?Up to 3 years?Work Hours: 35.00?hours per weekAffiliation: CIPP?Salary Information: $85 947,68?- $104 577,20? annually (2025 rates of pay)Location: 100 Constellation, Nepean ?City: Ottawa, ON Job Category: Recreation, Cultural & Facility Services?Application Close: 15/08/2025JOB SUMMARY
This job is for use in the Business Support Services (BSS) Branch.The Business Support Services (BSS) Branch is responsible for providing business support through a centralized branch that consolidates and streamlines the delivery of specialized business supports and services to an assigned department, and standardizes where feasible. The dual mandate of the BSS is to provide key business knowledge and capacity to support policy, project management and a number of administrative functions to General Managers and operational Services and Branches within the Department, and to support the City as a whole by working collectively and collaboratively to enhance operations and support corporate-wide initiatives.
This temporary position will be of interest to candidates who have worked with GIS and spatial data as this position is heavily slanted toward a GIS and spatial data focus. Advanced technical knowledge in GIS including experience implementing web mapping applications and understanding GIS database structures and mobile field solutions is also beneficial.
You are responsible for supporting the department in the development, implementation and administration of effective and efficient organizational performance practices related to business process improvement, quality management, performance measures and key performance indicators to support the alignment and achievement of the department’s strategic goals; and leading the development and implementation of departmental performance measurement and reporting frameworks. You also provide project management services for assigned projects related to business improvement and performance.
*Individual positions may not require the performance of all of these responsibilities, or additional related duties, within the scope of the job, may be assigned.EDUCATION AND EXPERIENCE
Completion of 4 year university degree in Business Administration, Public Administration, or related field.
Minimum of 4 years of experience in business process review, performance measures and evaluation, conducting comprehensive research, analysis/auditing/reporting.
KNOWLEDGE
Possess general knowledge of the Corporation, departmental business requirements, policies and legislation related to the department
Possess knowledge and understanding of departmental business processes and business systems
Business improvement methodologies
Performance measurement
Business analysis practices, techniques and report writing
Business Process modeling
Techniques for program design, development, implementation and evaluation
Techniques for cost-benefit analysis, performance evaluation and benchmarking
Research, surveying, data collection and analyses methodologies
Best practice and risk-managed approaches
Principles and techniques of project management
Corporate computer systems and application
Knowledge of applicable health and safety legislation, including the rights and duties of workers.
COMPETENCIES, SKILLS AND ABILITIES
Able to work independently, and cooperatively and collaboratively with all staff as part of a team
Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, in an environment of evolution and rapid change, and to balance multiple demands, conflicting priorities, and pressures
Provide technical leadership to plan, lead, coordinate, implement assigned work
Able to conduct research/reviews, compile/analyze issues/data, make judgments on the interpretation of issues/data, and formulate recommendations
Possess excellent consultative, collaboration and interpersonal skills, and the ability to persuade/influence others and to bring conflicting points of view to consensus
Possess strong evaluation, analytical and problem solving skills and the ability to make decisions
Possess strong assertive verbal and written communication, presentation and report writing skills
Aptitude to work with and learn new computer applications/systems
Thorough and attentive to detail
Innovative and able to demonstrate a results-oriented approach to problem solving
Demonstrate leadership and initiative
Flexible and adaptable
Customer service oriented
Exercise discretion, tact and diplomacy
WHAT YOU NEED TO KNOW
Language Requirement: English oral, reading, writing
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.
