Company DescriptionAt General Dynamics Mission Systems–Canada, our focus extends beyond engineering technology solutions—we are dedicated to cultivating careers. If you seek a purpose-driven career solving some of the world’s most critical problems, alongside some of the brightest engineering minds, your application is welcome. Join a community where your unique perspective propels innovation.Why Join Us?Professional Development: We offer a number of resources and support to help develop your professional toolkit! You should anticipate regular progress reviews as well as access to educational assistance, professional designations and certification support, training and more! Total Rewards: Consider it covered—health, dental, and beyond. Early access to a pension plan with various perks to acknowledge your contributions to the organization.Job DescriptionGeneral Dynamics Mission Systems–Canada currently has a new position for a fulltime Operations Support role to provide technical support and troubleshooting for the DND Satellite Communications Operations Centre (SOC). This opportunity offers training, full time hours(shifts) and benefits. This is ideal for someone with a passion for troubleshooting, networking and Satellite communications. This position is located in downtown Ottawa.Typical DutiesLogging & processing of technical events and/or generation of incident reportsAssist clients with minor trouble shooting and modem configurationsProcessing Satellite Access Requests and validating & implementing Satellite Access AuthorizationsAnswering SOC Phone, E-Mail, and chat messagesCoordinate satellite access and de-access activities with DND Operational unitsProviding On-the-job training for new SOC OperatorsPerforming shift hand-over briefingsCollecting and processing post-mission informationProducing weekly/monthly reportsRemote Monitor and Control of Satellite Anchor StationsQualificationsRequires a two or three year College diploma as a Technologist and/or equivalent experience, specializing in electronics, telecommunicationsAbility to communicate effectively with customer at a variety of authoritative levelsAbility to troubleshoot, using initiative and judgement, applying knowledge gained from previous experiencePossesses the flexibility and the ability for quick and knowledgeable response to technical and customer service related issuesGood appreciation of the customer's facility, methods of operation and sensitivitiesKnowledge and skill in using computer desktop applications (i.e. Microsoft Office tools)Assets but not required:Previous Canadian Forces experience or working in a military environmentExperience with commercial and/or military SATCOM networksExperience with large terrestrial SATCOM terminalsIt is a requirement that General Dynamics Mission Systems-Canada be registered with the Canadian Controlled Goods program and that all of its workforce be security assessed. Successful applicants must meet all applicable security requirements, including but not limited to the ability to obtain and maintain a Canadian government security clearance. Applicants may be required to meet additional security requirements in order to gain access to technical data, classified areas or information that is subject to international regulations. You must be eligible to work in Canada.Additional InformationWe believe the unique contributions of each of our colleagues are key in our ability to drive innovation. By fostering a culture of belonging, encouraging idea sharing at all levels, and reinforcing the very real impact of what we do, we offer an environment where everyone can take pride in their work. We respect diverse opinions, and value the lived experiences each and every one of us bring to our workplace. If you require accommodation during any stage of the application process, please contact Human Resources via [email protected].
