At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.
Division: Integrated Services for Newcomers
Program: Counselling Services, S.U.C.C.E.S.S. Help Lines (SHL)
Employment Type: Permanent Part-Time (17.5 hours per week)
Number of Positions: 1
Location: Vancouver
About the Position:
The Program Officer supports the Help Lines service, which utilizes volunteers to provide emotional support and referral information to telephone callers. The Program Officer works closely with the Program Manager to develop and maintain the Help Lines services. The Program Officer provides administrative support and serves as a liaison between volunteers and the Program Manager to ensure the effective and efficient operation of Help Lines.
This position will be supporting the Spanish program portfolio for the Family & Youth Counselling Services.
Reports to: Program Manager
Key Duties and Responsibilities:
Volunteer Management:
Implements effective strategies to recruit volunteers with appropriate skills
Assists Program Manager with volunteer screening and training
Assists in the development of volunteer training materials
Assists with ongoing support, coaching, and recognition of volunteers
Assists with facilitating meetings that support the ongoing development of volunteers
Maintains adequate volunteer records, including application, emergency contact information, volunteer hours, record of training, and other pertinent documents
Program Promotion:
Participates in community events and internal and external meetings approved by Program Manager
Performs program promotion and marketing activities
Outreaches to local community organizations (e.g public libraries, community recreation and seniors centers, government institution, schools, food banks, cultural and faith-based institutions, and other local community and social networks) to conduct program promotion and recruit new clients
General Duties:
Creates reports and compiles statistics
Participates in staff meetings and trainings
Assists and participates in Agency events
Performs other related tasks as assigned by Program Manager
Education, Training and Experience:
Related post-secondary diploma
Psychology or counselling background is an asset
Help Lines New Volunteer Training is an asset
Distress line or crisis line training is an asset
Experience in managing volunteers
Experience in working at non-profit organizations
Experience in facilitating meetings, including online platforms
Experience working in diverse workplaces with diverse staff, volunteers and clientele
Job Skills and Abilities:
Excellent verbal and written communication skills
Intermediate fluency in Spanish is considered an asset
Excellent group facilitation skills
Excellent interpersonal and intercultural communication skills
Able to work independently and as a team
Excellent time and resource management skills
Excellent problem-solving skills
Excellent computer skills (including internet proficiency)
Able to work with people from diverse backgrounds
Able to create and maintain client records and reports
Able to take initiative and multi-task
Able to maintain accurate records and prioritize tasks
Able to design, promote, deliver and facilitate orientation and training sessions
Additional Information:
Criminal Record Check Required
Able to work evenings and weekends as required
About S.U.C.C.E.S.S.:
S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the x?m??k??y??m (Musqueam), S?wx?wú7mesh (Squamish), and S?l?ílw?ta?/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.
At S.U.C.C.E.S.S., we take care of our communities and our people!
Interested applicants should submit their applications by August 15, 2025 at 11:59pm.
While we appreciate all applications, only those selected for an interview will be contacted.
