You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: About the role: We are looking for a transformational leader to lead the operations of our Calgary Group Disability office. This role combines day-to-day operational excellence with the mandate to lead innovation and drive operational excellence for our disability business. As talent, technology, and client expectations rapidly evolve, we need a leader who can execute today while building for tomorrow. You will play a key role in delivering disability performance, enhancing client satisfaction, and building a high performance team through accountability, empowerment and engagement - while shaping a best-in-class, future-ready team. If you're a purpose-driven leader ready to shape the future of disability management, drive innovation, and build a high-performing team—we want to hear from you. What you will be doing: Lead Strategic Transformation Drive change to modernize our operations, adopting digital tools, automation, and data insights. Innovate how we manage claims, engage clients, and support plan members. Align the Calgary office with Sun Life’s national disability strategy. Ensure Operational Excellence Oversee all aspects of disability operations (STD, LTD, ECI/ Salary Continuance) with a focus on quality, compliance, and timeliness. Optimize return to work outcomes in safe, sustainable and timely ways. Optimize team capacity while maintaining even workload distribution. Meet or exceed service-level agreements and internal quality benchmarks. Elevate Client Experience Partner with Business Development to solve client issues and strengthen relationships. Drive improved client satisfaction scores and contribute to sales efforts as needed. Represent Sun Life externally at client meetings, conferences, and industry events. Develop Talent & Culture Build a high performing, engaged team and identify future leaders. Improve employee retention and build case management skills. Promote a culture of trust, accountability, and inclusion. Collaborate Across Teams Work closely with partners in BD, IT, HR, Risk, and Legal to deliver on business goals. Influence national processes and contribute to the Group Disability Leadership Team. What Success Looks Like Help plan member return to work safely and support benefit plan cost sustainability. Higher client and advisor satisfaction. Improved employee retention and engagement. Milestones achieved in technology adoption and process innovation. What you need to succeed: 10+ years of leadership experience in complex, client-facing operations. Strong track record of leading through change and delivering measurable business outcomes. Deep knowledge of disability claims management and rehabilitation practices. Proven experience building and developing high-performing teams. Strategic mindset with strong execution skills and operational discipline. Exceptional communication, influencing, and problem-solving abilities. Strong data analysis and interpretation skills. Bachelor’s degree (or equivalent experience); advanced credentials are an asset. What’s in it for you? Pension Plan participation starts immediately, and you are automatically enrolled. We help you save more with Sun Life automatic and matching contributions and by including both your salary and bonus when making contributions. Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives. As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office. We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential. We are proud to be on the 2024 Best Workplaces in Canada list by Great Place to Work. Location This role is based in Calgary and requires regular in-office presence to lead the team and engage with key stakeholders. Some travel within the region will be required. The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com. We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. Salary Range: 105,000/105 000 - 180,000/180 000 Job Category: Claims - Life & Disability Posting End Date: 17/08/2025 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers
